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Google Building Phone Support for Nexus One

Discussion in 'Wireless News' started by M in LA, Feb 3, 2010.

  1. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 M in LA, Feb 3, 2010
  2. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    yeah forums arent going to get your customer satisfaction
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 SmArTeStChIlD421, Feb 12, 2010
  3. crood

    crood Senior Member
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    The weird part is that the article makes it sound like it never occurred to them that they'd need live support.
     
    #3 crood, Feb 16, 2010
  4. M in LA

    M in LA Mobile 28 Years Plus
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    Judging from what happened, it seems Google underestimated the need for more support outside of the online arena. Had the phone not been so problematic, their approach might have worked.

    The real culprits in this are all three involved: HTC for missing the beat on how the phone would perform on T-Mobile, T-Mobile for the same reason, and Google for not crossing all "T's" and dotting all "I's" before its release. After all, this was their baby.

    Where was quality control with the three of them??? Maybe QC is a victim of the recession.. :rolleyes:

    Just my :twocents:.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 M in LA, Feb 16, 2010
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