Ok let me start. My two-year contract finally ended with Alltel on my RAZR v3c and so I ordered a Blackberry off eBay. Alltel kept messing up my bill on it so I just decided to replace it with the Samsung 'Wafer' considering at the time every phone Alltel had was the suck. I enjoyed it for the first week and then everything took a turn for the worst. Suddenly whenever I called people they would say they could hear themselves echo at times the phone sounded so horrible to where I couldn't even hear the other person, and the other person would tell me I sounded like I was screaming into the phone. So finally I decided to call Alltel. I finally got someone and they told me with the utmost confidence that the phone had been discontinued due to an unfixable problem with the call quality. Since they basically had to recall the phone, they told me to take it to a local Alltel retailer and that they would take it and give me the option of replacing the phone with another phone. Well, I went to our local Alltel retailer and that's when Alltel began to screw me. I told them about the phone call to Alltel and they were like, "Well, the man you talked to was wrong. First of all, you can't bring back a phone you ordered directly from Alltel to an Alltel retailer. But I can help you by flashing it, which will fix the problem." So she flashed it and I left and called a friend... but, much to my suprise the unfixable problem that she fixed wasn't fixed! My friend confirmed that he had an echo and he also said it sounded like I was talking exceptionally loud. Obviously, I was angry. So I decided to take it to another local Alltel. Well, this time there was a different story. I took it in and told her about the phone call and the last lady and she said that the man and the lady were wrong. First of all, you can't fix a hardware problem with a software flash (obvious!). Second of all, I can bring the phone back and replace it... with the same phone! Sounds like a great deal! Bring back the phone I'm having problems with and replace it with the same phone that will most likely have problems considering the problem is unfixable! Eventually I had to get the manager to come out because I felt bull____ted. How can you just keep replacing a problem with unfixable problems over and over? That's a horrible idea, and a great way to lose customers! Basically this is where my hunt has stopped. I don't really know what to do now. I still have the same phone, same problems, and it looks like Alltel is just going to keep me running around in circles. Alltel has gone from a good company to a company with little organization and little knowledge of what to do in my eyes in the past months. When I first got my Blackberry I didn't set up a data plan and I called Alltel for information on it. The guy told me the price and I was like, "Ok, I will set it up later, maybe in a few days." As soon as I got off the phone he disconnected my number, I guess because I didn't buy the plan ASAP. Ever since that time so much stuff has happened to the point where I'm actually considering moving from Alltel, even after being a part of their company since the early 90s. This seems like mostly a rant but I'm actually curious if anyone out there has any ideas? I'm not about to get screwed and take it. If anything they should have warned me about the problems with the phone if they knew there was a problem. Ok well I'm done. Hopefully someone out there has advice.