This is my 4th replacement phone and the Microphone broke on it. This is the second time this has happened on my VX6000. The other 2 had bad freezing problems. I am a little sick of going into the stores and dealing with some of those Tech's. She was telling me one of the reasons my phone was freezing was because I downloaded a "bridge" wallpaper. Um...the bridge wallpaper came with the phone...I only had it as my default. Thought she would have known. Anyway, I wonder what they will do for me. I hope they give me the Audiovox 8900 back. Im sure I would have less problems with that phone.