Frustrated with Sprint PCS Vision and Sanyo 4900

if you want to speak to a customer rep tell claire "cancel my service".

 

Dont get too frustrated yet. Could be a 3G glich. You should bring it into a store with a tech to look at. Dont call *2 and speak to customer service. I find most people get frustrated with them and cancel service. Try calling this number 1-877-788-5001

That is still a customer service #, but wont charge you 3 bucks. Then ask to speak to technical support. They will tell you if they have been experiencing similar complaints.

Please keep in mind, 3G is only 2 days old. Give it a week at least to work out any bugs they may have. Or you could have a busted phone (but i dont think so)

 

i think what it is you have to go to the MY DOWNLOADS page to actually download the ringer. once you buy a game or ringer you then goto the MY DOWNLOADS link and scroll to the bottom where you actually click on the DOWNLOAD link to physically download the ringer to the phone.

 

Nice to read these past archives, knowing that SPRINT PCS IS STILL HAVING PROBLEMS with there vision access...come on sprint get with the program

 

Heh. Well, I returned that phone about 3 weeks ago.

I just picked up the A500.

Oooh, pretty colors. Very nice.

But I've spent the last 4 days since I've bought it in awe. Awe of the fact that I still could not download ringers. Is it me? Am I cursed?

Whatever it is, just 3 hours ago (Spe 26, 2002, @ 11am or so EST) I could use 'American Pie' that I used so long ago.

(Yes, this is the original poster)

 

Same here, mine was the A500, return two of them because the web tech specialist told me that i had defective phones and that i could not access the web, error 67 password issues..well two months are now approaching COME ON SPRINT PCS LETS GET WITH THE PROGRAM....going thru vision withdraws!!!!

 

Hey Dude, I just wanted to let you know that I to was experiencing the same problem when downloading a ringer. So, I called the Sprint tech support because it was going on two weeks and he advised me it's to to the fact that SprintPCS Vision is still new and their working on correcting that problem. I asked the Tech guy about the downloads and wondered if I was going to get charged. He told me that I wouldn't be getting charged until after the download expires. Anyway, I got my cell phone bill and noticed that I did get charged. So, I called the Customer Care and finally got a hold of a Rep who may I say was pretty rude. I told her the situation and told me that she would credit me back $6.00 and said "are you happy now". I told her offcourse because thats not right to be charging people incorrectly. I also asked about the $3.00 for speaking to a Rep and was told I will be getting charged that fee because of my type of account. I told her that was not right for me to get charged that fee for disputing an incorrect charge. She couldn't handle me or was just not very helpful and then transferred me to a supervisor. The supervisor was just as rude as her and was just not willing to credit me the stupid $3.00. I know it's not much but it's the principal of customer service. I really don't understand that business practice and will fight till the end. Well, I called back again to get the supervisor last name so that I can write a letter to their consumer advocate people and got this really understanding person who listened to me. After listening to me and told me that she would waive the $3.00 on top of $6.00 for the incorrect charge. You know, if it weren't for the $150.00 cancellation fee and probably would have cancelled my SprintPCS account and moved on elsewhere after what horrible customer service experience I encountered. I wonder if they know that they are not the only phone who has service for cell phones....

 

I'm having the exact same problem. It worked ok a few times in the past, but now I can't get anything to show up after I have downloaded it. ANd I've tried 2 phones.


There are several other bugs. When I do actually download something, the name in the menu is not what it should be. For example, it should say ringer "oops I did it again" but instead it reads "p_dpo_1%6" or something crazy like that. Then, go to options, properties, and the phone reboots itself, everytime.

 

I read about some people having the same problem downloading and then accessing things. I read that you will need to take it to a SPCS Store and have them upgrade your software to 1.047SP
Mark

 

Let's hope it's a simple software fix. i'm getting a 4900 next week, and I get 20 megs free per month on my employee plan!

 

I have a sayno 4900 get got today. I cant get on the web with it now, other than that wow! I cant believe this phone from the 2255 its like night and day. But everytime I try the wireless web its goes through its things then an error message comes up 1020 any help please!!

 

It could be that you have the old software version which has bugs that affect Vision performance. You might also need to call customer care and have them transfer you to a Vision specialist who can reset your username and password.

 

I also had the problem on my Sanyo 4900 where I purchased a screen saver to my vault but could not download it onto my phone. The problem was the software version on my phone. I had to take it in to the Sprint PCS store to have them upgrade the software. Unfortunately, there were unable to do so but gave me a brand new phone that had the latest software already installed. And, they transferred all my phone numbers. Anyone who is still having this problem should first check to make sure they have the latest software version on their phone.

 

whats the lastest veriosn that we should be looking for I have a brand new Sanyo 4900 works great and will be on the Vision plan on next billing cycle, No one told me I had to have Vision to have all the features to work. I enjoy the phone greatest signal Ive seen. I dont think I would trade it.

 

The latest version ends in .47 The old version ended in .45

 

DO YOU MIND NOT DOWN GRADING EVERYONE WHO WORKS CUSTOMER SERVICE.. SOME OF US DO DO OUR JOBS TOO.. NOT EVERYONE IT TECH SUPPORT ARE PERFECT EITHER.. I'VE HAD MY SHARE OF ASSHOLES, AND BITCHES THROUGH TECH SUPPORT...

 

lol dont be mad because most people (including sprint employees) dont think very highly of sprint customer service. Im sure not all of them are complete indiots. But a good 90% are. I have 2 theories. 1) they will hire ANYONE! 2) sprint training is a joke.

This doesnt apply to live customer service reps. Just the ones that pick up the phone through *2 mostly.
Most of them are NOT very bright people. And they make more of a mess on peoples accounts when you call in to report problems.

And judging by how you are speaking in your replies on various post. You are sounding a lot like the *2 rep right now. And whats up with all capital letters? think your cool or something?

 

Going on my SEVENTH year as a Sprint PCS customer, mainly so I don't have to give give up the same number I've had since '96. (Otherwise I'd switch to someone like T-Mobile so I could get a Bluetooth phone.) I gotta say that in all the time I've been with Sprint, their CS quality has really taken a dive in the last 12-18 mos. Trying to ask questions about technologies like Bluetooth (or even infrared) or services like Vision is an exercise in futility. It really doesn;t matter if Vision is new or not: If it's out there, the CS reps should know it, period.

I think that Sprint CS has lately become the employer of record for all the people who used to ride the "short bus" as kids...

 

I can't believe someone was actually trying to defend sprint PCS' customer service... I just renewed my plan w/ sprint, and changed to the vision plan w/ a sanyo 4900 phone... so far I've experienced no problems other than...

Some how I went and checked my minutes on the sprintPCS site... and It says my next bill is gonna be like $150... I only used the web feature once, and it was only long enough to get on, download the james bond ringer and get off... so how is my next bill $150??? I haven't even called on the damn thing that much...

hey sprint tech people... is there some way out of this... did I get charged like $10/min I was online???? I don't get it...

I wonder if my Vision plan hasn't started yet??? I fear calling customer support b/c of my previous negative interactions with them. Thought I'd ask on here first before I give them a call!

 

You might have to pay prorate charges if you changed your service plan.

 

You probably don't owe $150, I notice that if you don't pay by the end of the period, the website decides you also owe next month's payment, too, so I frequently see 'Now due and payable: $113.86' or some crap. One can look closely at the invoice and find the actual owed amount somewhere.

 

For one, I am probably one of the best in my Call Center. I recieve at lease 5 Spotlight awards a month. (And you know those are hard to get because the customer has to req to speak to your TL on how good a job you've done for them), I've also have recive peak performer awards, have almost near perfect quality, and AHT. I do my job the way it is suppose to be done, and I do it right... I get nothin but attitude from techsupport everytime I call in to ya'll, becuz most of you don't feel like doing Trouble Tickets. And then Most of you Don't do them right. and thats why we have people her complaining about Sprint because it takes months for one little problem to get fixed. If I was able to do them myself I would, but unfortunatly Business Services are not allowed to TT's, we have to call ya'll! Oh and about us being idiots, Thats why our Center has already Surpased Enterprise Goal for both October, and November. and sorry bout the Cap's, use to typing Caps while I'm at work.

 

Make sure you weren't accidently charged a cancellation fee... email me your account # at sprintpcsguy2002@yahoo.com and I will check.. It sounds like that is the problem.. an early termination refund code was probably not added or the system isn't recognizing it.

 

ok, aside from the service discussion, if I sign up with the "PCS Free and Clear Plan with Vision" at the 500 Anytime minutes level, buy one of the real expensive Toshiba 2032 Smartphones (the ones w/ the PocketPC OS), it looks like I get "Unlimited Nights and Weekends" "Included Nationwide Long Distance" and, get this, "Unlimited PCS Vision!". Sounds too good to be true.

So, I read the PCS Advantage Agreement top to bottom, and it looks like Vision *is* unlimited with this service, at least for now, not a price/byte transfer. There's lots of vague mumbo jumbo about Sprint disconnecting me if I'm abusing the bandwidth but heck, this seems like a fabulous deal. That means I could use the Pocket PC to browse the web using IE, use the STM functions, use Outlook realtime while connected, and I'm only incurring minutes - not download charges. Somebody tell me what I'm missing because it sounds too good to be true (apart from the really pricy Toshiba). It looks like I can't VPN into my server (even though I know that would work) and I know I'm not allowed to jury rig my laptop to it and surf away but that's ok w/ me.

oh, and has anyone got one of these Toshibas? What's the download speeds and coverage been like on the 3G networks - my neighbor with an A500 said he got 220K using a serial cable connection from his phone to his laptop?