Welcome to Our WirelessAdvisor Community!

You are viewing our forums as a GUEST. Please join us so you can post and view all the pictures.
Registration is easy, fast and FREE!

Finally some good news for Sprint

Discussion in 'Sprint Forum' started by AnthroMatt, Oct 15, 2008.

  1. AnthroMatt

    AnthroMatt Big Meanie
    Super Moderator

    Joined:
    Jul 9, 2002
    Messages:
    9,256
    Cell Tower Picture Gallery:
    2
    Likes Received:
    190
    Location:
    San Diego, CA
    My Phone:
    Apple iPhone 13 Pro
    Wireless Provider(s):
    Verizon, AT&T Prepaid
    Survey: Sprint Nextel scores customer service win - RCR Wireless News

    Sprint Nextel Corp.’s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time — a significant statement for a carrier that has been raked over the coals in past customer service surveys.

    The results showed Sprint Nextel answered more than 91% of calls in 30 seconds or less. Pali Research conducted the study by placing 2,500 calls to customer service during the third quarter of 2008. Pali Research conducted this same test during the first quarter and said the carrier answered 68% of calls in 30 seconds or less, with results falling to 52% of calls during the second quarter. Pali Research also found that the carrier answered 99% of calls in two minutes or less versus 84% during first quarter testing.
     

Share This Page

Copyright 1997-2022 Wireless Advisor™, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice