Survey: Sprint Nextel scores customer service win - RCR Wireless News Sprint Nextel Corp.’s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time — a significant statement for a carrier that has been raked over the coals in past customer service surveys. The results showed Sprint Nextel answered more than 91% of calls in 30 seconds or less. Pali Research conducted the study by placing 2,500 calls to customer service during the third quarter of 2008. Pali Research conducted this same test during the first quarter and said the carrier answered 68% of calls in 30 seconds or less, with results falling to 52% of calls during the second quarter. Pali Research also found that the carrier answered 99% of calls in two minutes or less versus 84% during first quarter testing.
