Farewell, AT&T?

Thanks, charlyee, for my first welcome!

My GF is not yet changing, she needs to chew on a AT&T CSR for an explanation of why she was not offered 'Family Unlimited Messaging' (Thanks to hf1khal and hme83 for getting us enlightened about that plan). If the CSR comes up with an offer that she likes, I'd venture she would stay on AT&T, especially if AT&T offers some credit for at least the past 1 month of charges for 2 unlimited messaging plans (one plan for each of her kids).

Her ETF is probably going to make changing providers too expensive for her, unless AT&T stands firm on NOT changing her current plans (in that case, her costs of ETF would wash even with the added costs of the 2 unlimited plans for the remaining 10 months of her contract (or maybe not...) and she can decide to walk out to get the opportunity to join the carrier I ultimately choose) but I think they'll give her some credit when she explains her predicament of being left at expensive texting plans when a cheaper plan SHOULD have been offered.

Me, I STILL have to change plans. That means I'm the sole decider of what/who tomorrows cell provider will be for the two of us (we are getting engaged with no firm wedding date), so this decision affects long term service, and right now, it seems Verizon beats US Cellular by a decent margin, based on Verizon sounding very 'forward looking' while US Cellular still sounds like 'the plan for the 90s'. Sprint/Nextel are non players - no coverage.

 

Done - I'm now on Verizon.

Thanks for all the assistance, the effort was not for nothing, as i learned how helpful you all are!

 

Her latest bill was.... >$500.

So, tonight, she called to ask to be upgraded to Family Unlimited Messaging plan; after discussing this option with tonights CSR, she was told we had this plan available since EARLY June. Uh-oh. My GF told me later tonight that she had called in mid June, and for basically the same thing - text message volumes - and the earlier call was after the plan had become available. Nobody mentioned it to her back then, either.

This AT&T CSR was nice enough to cut her some slack, based on the two flubbed CSR calls since the Family Unlimited Messaging plan became available. No friends were made, and no bones were broken, but I'm glad I wasn't there during todays call.

Will try to keep this thread in mind!

 

Yeah, when I spoke to the AT&T CSR a few weeks ago (right after getting the goodbye letter) she told me how to do the number port, and even set the account to monthly instead of leaving it as 14 months into a 2 year (which would have triggered the computer to fault the account for early termination fees). That is what I'd call exceptional customer service (for me, my GF has other issues).

 

Well, here is the closure.

I went with Verizon for my younger son and myself; a few days later, my GF took a new number under my plan, so I now have 3 lines on Verizon. My GF will eventually force her daughter into her own AT&T account (in a few months), which will alleviate about 70% of what caused the $500 AT&T bill my GF just got (her daughter simply blew way waay out of my GFs AT&T plan). Her daughter is not welcome on my plan, right now!!

My GF still has all of her AT&T account, number and access; since she will eventually reside here, which is where I lost my AT&T service, she is waiting for the opportunity to port to Verizon when HER costs are lowest.

If only Unicel had not erected that tower....

 

LOL!!!
But nope, If I had to deal with her cellphone call volumes, I'd go postal. :loony: She gets too many 'mommy mommy mommy' calls from her 2 girls (18 and 21; her 13 year old son is amazingly self sufficient ... for a 13 year old male).

Interesting idea, though. Well, maybe.... hmmm.

She does have a Verizon number now.... Ah-NO! If I have her AT&T phone, all her calls to her AT&T kids would be off network from her Verizon phone.... she is on MY account!!!

But still...... hmmmm. :browani:

 

LOL you TOO?!? ROFL!
I swatted that bug a couple times before I ... umm ... 'got it' (so to speak)!!