Worthless people. They refused to send me a refurbed a 920, fine. They hung up on me twice (and this was when I was super polite). They gave me 9 numbers to Sprint stores, ALL OF WHICH WERE OUT OF SERVICE. Yeah, I spent 1 hour trying to get a working sprint number for a store. At least when I finally got one (from a Nextel store), they were nice. They said they'd definitely try to get me a loaner if they can't fix it. I was really ready to go back to Cingular, screw the savings!!