PL HELP ME ! I am a T-Mobile customer for the past one Year. My plan is for 600 minutes, which I never crossed and was paying $ 45.00 for the past 11 months. However I was shocked to receive a bill for $ 477.85 for the month of August, charging for 3443 minutes. I have checked the numbers and most of the numbers are known to me. I am sure, I never talked those many minutes but don't know how to prove it. I have been talking to the Customer Service and also emailed but could not sort out the issue. I have a VOIP phone in which one of the option is to ring at multiple locations (phones). Where ever I am, I can pick up the calls. I always use VOIP phone and rarely I attend the forwarded call to my Mobile. Most of the times when I try to pick up the forwarded calls it used to disconnect before I actually talk to anyone. What I understand from the Customer Service of T-Mobile is, if any calls are forwarded to my Phone, whether I pick up or not it will be charged. If the amount is not much I would have paid that amount. Since the amount is real high (it is almost the amount I pay for ONE YEAR), I have been trying to sort out the problem with them by calling and emailing to their Customer Care Department. I have paid the minimum amount of $ 50.00 on due date. Now from the past two weeks they suspended my Cell phone and I am not able to make any calls. I appreciate you to HELP me with any suggestion to come out of this situation. If they don't sort out I am also thinking of moving to another carrier. Thanks in Advance.
Are most of the numbers you recognize for incoming calls? That could point to an issue with VOIP and your forwarding setup. You have a serious billing issue, I would not use email since it takes too long. Are most of your overage minutes in the forwarding bucket? On mytmobile.com (and your paper bill I think) the summary section separates your various minute usage (forwarding, whenever, weekends, etc.) Before T-Mobile can help you with your bill you need to figure out why the calls are appearing on your bill, especially since you said you recognized the numbers. Most VOIP services allow you to look at a call log on your computer. Is the number of calls to your VOIP phone higher than normal? Did you just start forwarding VOIP to your TM phone? I'm not sure about the explanation you got from T-Mobile regarding call forwarding.
