Well I myself work for the cellular carriers and the Sprint service is one of the worst minus MCI Worldcom. I live in the NYC area and there are a far too many of fellow colleagues that I work with who believe they shouldn't have one that JD power award. They are obviously in some politicians pocket in the city and probably lobby into this persons campaign. But all the dealers really can't stand them and I speak for the majority of the metro area. Most who carry the service are primarily desperate for business or like my company have been carrying them all along. This company (sprint) appeals more to the lower class buyer who does no research and just needs to get approved easily. In my opinion Sprint should pack it in.