The fact of the matter is that Sprint is notorious for bad customer service nationwide as well as bad reception in the New York City Metro area, and it just goes to show the failure of these awards. If you want poor customer service and bad reception, yeah, by all means get Sprint PCS. Remember this, those what may seem as great package that offer an abundance of calling minutes may seem a deal at first. But, if you can't use your phone because your provider doesn't have good reception capablilities in the area, what good are all those minutes to you now? I've had Sprint service for 3 years, and just recently ended my contract with them. Over the years, their services has gotten worse and worse. They have done nothing to improve their services, they like to entice new customers into the program with great calling plans, however, once you are bound by that contract, look out!