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Does Sprint ever get it right the first time???

Discussion in 'Sprint Forum' started by AnthroMatt, Jun 11, 2008.

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  1. AnthroMatt

    AnthroMatt Big Meanie
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    I am so pissed off now.

    Tried to change from the 700 minute family plan to the 1400 minute plan today so I could get it in before the crappy new plans start on the 15th.

    First rep and 15 minutes later she changed one line to the 1400 minute plan for $90 and left the other two on the 700 minute plan. Gee thanks, I always wanted to pay for a family plan on 1 line! :banghead:

    Honestly, I am surprised the system allows family plans to be setup for only one line. Anyway...

    So I call back, and another 15 minutes of my time...now 2 of the 3 are onto the 1400 minute plan. :censored: But wait, it gets better. The two phones on the 1400 plan are now being charged $0.00 and $9.99, the phone on the 700 minute plan is also being billed at $9.99. Which is wonderful right? Nope. No primary line = no minutes to share = every minute of usage is overage!

    So now I give up...I am sending an email.

    It's the same :censored: story every time with this company. What should take 1 call takes 3 calls or transfers to get done. I am certain everything will get worked out, because it always does, but this is insane. I am sick and tired of having to deal with this sorry excuse of a company.

    I will never make a change to anything on my account again. If I need a new line or more minutes or a new phone, I will go to a new company.

    Did I mention :censored: :censored: :censored: ?
     
  2. Yankees368

    Yankees368 Compulsive Signal Checker
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    EEK!

    Try calling the special, Consumerist.com executive hotline at 703-433-4401. They should be able to fix anything, and quickly.
     
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  3. sheureka

    sheureka Senior Member
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    I have a hilarious email from ecare responding to a question I had by telling me all I had to do was cancel my primary line (I was not in contract) and then I would have one line free and one line at $9.99. Sounds like that rep has moved to a call center! :loony:
     
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  4. AnthroMatt

    AnthroMatt Big Meanie
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    Lovely! <filler>
     
  5. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    i dont undestand how you guys are getting stuck with all these bad reps.......i have had such a great experience so far with Sprint CS
     
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  6. QLR

    QLR RIP Note!
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    When my friend added a 2nd line to her Sprint account 2 years ago, she had the same issue, except the additional line was $20 (because she's still on an ancient plan) instead of $10 AND the line included zero minutes. She eventually got the bill fixed but she's tired of the incompetence at Sprint. Any changes made to the account almost always means trouble.
     
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  7. AnthroMatt

    AnthroMatt Big Meanie
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    Well eCare seems to have straightened everything out.

    I cannot wait for next month's bill! [sarcasm]
     
  8. larry

    larry Sprint loyalist and former mod
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    I have changed my plan twice in the past 2 years and also changed the plan of another line on my account. Everything went through fine and no problems at all. So yes Sprint does get it right the first time for some of us.
     
  9. AnthroMatt

    AnthroMatt Big Meanie
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    Just got my bill today, I was double billed for Vision yet again. That has happened both months since I switched from Power Vision to regular Vision. Makes me glad I canceled data completely so I won't have that problem ever again (I hope).

    eCare did credit me $50 for my wasted time yesterday.

    As usual, everything ends up working out...just a shame it takes so much time and energy to get it to do so.
     
  10. ComicalMoodyDan

    ComicalMoodyDan Gold Senior Member
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    Sprint's customer service is horrid, I had to call them twice just to simply cancel my Nextel line. The first rep I got was just very hateful and REFUSED to cancel my line unless I gave him a better reason for canceling, so I just hung up and called back. The second person I got was much nicer and understanding, he let me cancel pretty easily.
     
  11. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    seriously.....what he said.....but you're right.........when you get one bad rep they screw everything up......and then other reps try to fix the problem and sometimes they just make it worse......this has never happened to me in my >2 years with sprint
     
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  12. AnthroMatt

    AnthroMatt Big Meanie
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    You are probably correct. I am sure there is some rogue code or codes somewhere on my account that lead to this continuous cycle of issues.
     
  13. larry

    larry Sprint loyalist and former mod
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    Well at least you got $50 out of this deal. Not too bad.
     
  14. AnthroMatt

    AnthroMatt Big Meanie
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    Not at all...and since for some dumb reason I paid an extra $150 last month, I have a $200 credit now. No full bill for me to pay until September now. yay!
     
  15. RJB

    RJB Gold Senior Member
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    Well Matt at least things turned out ok. For now..........
     
  16. walkguru

    walkguru Wireless Guru
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    im hoping i never have to call them. all these stories is troubling.
     
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  17. TelcomJunkie

    TelcomJunkie Bad Handoff Investigator
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    Every carrier has stories like this, I've got one that happened with VzW. It's little to do with the carrier as a whole but a lot to do with the quality and knowledge of the call taker.
     
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  18. AnthroMatt

    AnthroMatt Big Meanie
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    True. I had a similar problem with VZW too. And they were A LOT tougher to deal with and get it fixed. THe big red arrogance factor made them feel like they couldn't possibly have messed up.

    At least Sprint is willing to admit mistakes and fix them.
     
  19. charlyee

    charlyee Ultimate Insanity
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    My best memories of 4+ years of ordeal with Verizon is that, everytime I called to complain about poor/lack of receprion, they gave me 50 free minutes.

    Uh, I don't get a good enough signal to call out and use the 400 minutes that I now have, how is 50 more minutes going to solve that? :rolleyes:
     
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  20. AnthroMatt

    AnthroMatt Big Meanie
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    LOL, yeah, Verizon is big on giving away minutes to placate people. They did the same for my girlfriend back when she was with VZW. It gives the consumer a sense they got something for free, all the while costing nothing to Verizon.

    I would rather have a $10 bill credit than 200 free bonus minutes.
     
  21. larry

    larry Sprint loyalist and former mod
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    At least Sprint has been giving the green light to try and make people happy by giving these $50 credits and such when they screw up. I bet not every carrier would be willing to do that.
     
  22. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
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    Sprint has been tightening the leash on retentions though so i dont know how easy going they are really being
     
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  23. RJB

    RJB Gold Senior Member
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    I think it is good for a carrier to give things away to compensate but how can this be good for any company to give away money like this. All this does is condition customers to think that everytime something goes wrong they will get rewarded for it and then if they dont they get mad a leave.
     
  24. larry

    larry Sprint loyalist and former mod
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    Maybe they think it's better to give away a few bucks to keep someone happy in order to prevent them from leaving?
     
    #24 larry, Jun 13, 2008
    Last edited: Jun 13, 2008
  25. AnthroMatt

    AnthroMatt Big Meanie
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    How is that any different than giving minutes away? Either way, the customer might expect something the next time something goes wrong.

    I think giving bill credits shows much more willingness to invest in the future. As Larry, said, it is better to give away $50 than to lose a customer.
     
  26. larry

    larry Sprint loyalist and former mod
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    Yes it would cost them a lot more than $50 to gain a new customer so if they have to shell out $50 to keep someone I think it's a good deal for both parties.
     
  27. RJB

    RJB Gold Senior Member
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    Both have good points I am trying to point out that if Sprint continues to keep giving the farm to people high expectations are made. Then when they stop doing this then I think people will get angry and leave. Just my take on this is all.
     
  28. sheureka

    sheureka Senior Member
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    I finally got my bill today - I don't get a paper bill so I can only look at it on the website. My bill is always about $60, give or take and I usually get it on the 4th, with a due date of the 26th or 27th. This bill is for $421 with a due date of the 18th. :eek: There is no detail available on the website yet. I'm sure they'll get it straightened out (like you said, they always do) but in the meantime I about had a heart attack. And I don't want to have to call them!
     
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  29. larry

    larry Sprint loyalist and former mod
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    Boy some of you sure have some bad luck with billing!
     
  30. charlyee

    charlyee Ultimate Insanity
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    Agreed, a credit for services that I was unable to use makes much more sense than more of the same service that I can't use to begin with.
    Much as I hate owning up to ever having Sprint. :p, I do have to admit that I did have them for 5+ years and never had any problems with their billing. I don't know about CS, but the local Sprint store has some very helpful people.
     
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