I am so pissed off now. Tried to change from the 700 minute family plan to the 1400 minute plan today so I could get it in before the crappy new plans start on the 15th. First rep and 15 minutes later she changed one line to the 1400 minute plan for $90 and left the other two on the 700 minute plan. Gee thanks, I always wanted to pay for a family plan on 1 line! Honestly, I am surprised the system allows family plans to be setup for only one line. Anyway... So I call back, and another 15 minutes of my time...now 2 of the 3 are onto the 1400 minute plan. But wait, it gets better. The two phones on the 1400 plan are now being charged $0.00 and $9.99, the phone on the 700 minute plan is also being billed at $9.99. Which is wonderful right? Nope. No primary line = no minutes to share = every minute of usage is overage! So now I give up...I am sending an email. It's the same story every time with this company. What should take 1 call takes 3 calls or transfers to get done. I am certain everything will get worked out, because it always does, but this is insane. I am sick and tired of having to deal with this sorry excuse of a company. I will never make a change to anything on my account again. If I need a new line or more minutes or a new phone, I will go to a new company. Did I mention ?