I had a very disturbing experience with Sprint customer service. The rep offered to cancel the contract on one of my phones (my daughter moved out of the sprint coverage area) without charging me the cancellation fee...however, she made me promise not to tell anyone because they didn't want other customers asking for the same thing. This left me feeling very very uncomfortable. Has this happened to any other users? Her comment made me start wondering what other customers are offered if they promise to keep it a secret??????? I cannot wait for the contract to expire on all my phones...I will be moving to a company with integrity and ethical behavior.