Wow, after being with Sprint for TEN (10) years, I think I reached my end. I was going to upgrade my phone to the new Instinct, and upgrade my plan to the 99.00 everything. My current contract expires totally 03/09. Currently I have a 2nd phone on this family share plan, free, not the 9.99. I called Sprint Customer retention to inquire as to what would be available for me, and "why I should stay a customer"...The first guy I spoke to was one of the most rudest Customer reps (a supv. to boot), who essentially told me.." We don't need you, we will offer you nothing, and you will have to pay the diconnect fee on that other line.. I spoke with his supv, better customer service, lodged a complaint, and he told me that any decision would have to be made higher than him. They called me back today ( while the Supv was friendly), and said under no circumstances could/would they waive the 200.00 cancellation fee on the second line. I explained that this is a NO COST line, I pay nothing for it, and I am looking to UPGRADE my PHONE and PLAN!! he understood, but said they can do nothing..:loony: 10 years, and treated like this.. I told him they left me with 4 mos to rethink my relationship with them, and I didn't see the desire to return..as of now.. Amazing, I was going to upgrade, re-contract for 2 years (4 mos early), and pay for a better plan....Now they are in danger of losing a customer...And they just don't seem to care.. Funny thing is, even though I have had them for 10 years (satisfied to a point) I cannot use my phone in my home..Signals dropped immediately. The first idiot wanted to give me (waive the 99.00) a signal antenna to boost my home signal....BUTTTT, it would cost 5.00 per month to use it..***.. I laughed at him, and asked simply WHY would I do that? He had no answer.. Just wanted to give a heads up on the tteatment of a 10 year loyal customer, whose bills are prepaid, never upgraded hardware, and never lodged any complaints.. 2 years ago, when I was gonna quit, they practically begged me to stay, offered mos incentives, etc....Maybe I'll see what happens come March.....But I have a bad taste in my mouth!!
I have been a Sprint customer for more than 9 years, and I find that they will still bend over backwords to keep us. They recently gave us a free airave with no monthly cost, and are (planning) on giving me a touch PRO for $50. If all else fails, try, try agian. You can always win with sprint, if you try hard enough.
They treat me well too, they just gave me free 200 texts on two of my lines. and that pleased me very much, and I did not even ask for them
That's actually a good deal if they were going to waive the $99 for the Airave unit. I didn't mind paying both the full $99 and the $5/month to get better coverage in my home. Well worth it. I never asked for a freebie but others have received them. $5 in a month is nothing. I spend that much renting a video at Blockbuster or getting a popcorn at the movies. I would call back again another time and you'll probably have better luck. *Edit* I just realized this thread is a month old. I bet the OP is long gone from WA.
I would say they give away almost anything. Today i got a free airave. in the past i got 60 free minutes added to my line. And then about a month ago we called them because we went over our minutes and we were going to upgrade to a higher minute plan. But the the person we were talking to said there was no need to because she was just going to add 100 anytime minutes to each of our FIVE LINES per month at no additional cost. So basically they gave me 560 anytime minutes a month for free and a free airave, i wont be leaving any time soon lol.
People seem to get mad at Sprint when they don't get offered free this and free that. But what about other carriers? What would they offer in the same situation? Probably not as much as Sprint does.
