(I am new to this site, so if this is in the wrong forum, please forgive me!) I used to have Cingular as my wireless provider, but the expenses eventually made me go crazy. So, I switched over to Sprint, where the price is much less for the same amount of minutes, and I can get my nights at 6pm. I have a family plan, and my daughters use a lot of the minutes, which is the good thing about Sprint. However, I have had Sprint for about two weeks now, and I am so far unimpressed. I get 1 to 2 bars at my home, although it shows that I should get all bars according to the website coverage locator. In places where I even have quite a few bars, the sound quality isn't good; I can barely understand what the other person is saying to me, and I have to ask them to repeat themselves all the time. Also, at the hospital where I work, there are some rooms that I get bars in and some that I don't, and I know that I got bars with Cingular. So, now I am considering a switch to T-Mobile. I like the MyFaves plan, because it will make up for some of the minutes we use before 9pm, and on top of that I will be getting 1,000 anytime minutes. I am very wary of switching, though. I have had such a hassle from the switch from Cingular to Sprint, and I'm not sure I want to go through the hassle of switching from Sprint to T-Mobile to end up being disappointed. I checked the coverage locator on the website, and it said I should get 4/5 bars where I live, but that's exactly what Sprint told me, and look where I am now. So, I guess I'm asking what you all think of T-Mobile. Is the customer service good or bad? Is the reception good, and the quality of the calls? I live in Des Moines, WA (near Seattle), if it helps any. Please, just let me know what I need to know in order to make up my mind. Thank you!