Here is message I sent to AT&T Customer Relations: Thank you for returning the $377 confiscated from my GoPhone account. Although a medical problem distracted me from renewing on my contract date, I know that there was no legal obligation for you to return the money. As a demonstration of my gratitude, I am sending this note to websites that have expressed antagonistic views toward AT&T.
That's great that at&t considered your extenuating circumstances and returned your GoPhone account balance to you. Since they were under no obligation to do so, it's nice to hear of instances like this. I don't think this website itself expresses any antagonism toward at&t. Some users may voice less than favorable viewpoints - but more often than not it probably is out of frustration. Like all carriers, at&t has it's issues - and many times it's difficult for users to get a reasonable response/resolution - imo due to a lack of consistent and adequate training/resources for customer service and sales representatives.
I agree that att customer service is definitely improving. The network seems to be getting better too.
sometimes it just depends on whom you speak to also. Most would not give it a second thought to credit. that is awesome.
