Here's what someone posted in the alt.cellular.cingular forum about their recent experience with Cingular in their new NY/NJ market: "I purchased a new Cingular phone in Northern NJ on Saturday, 7/6. The Cingular Store was in chaos that morning since their "POS" computer system was down. I was told that my phone would be activated within a few hours. It is now Monday, and the phone hasn't been activated yet. I've learned a few lessons about Cingular since Saturday, and I thought that I'd share them with you. 1) New activations in northern NJ are being given the new "overlay" area code: 551. If your local home phone carrier is ATT, you will not be able to call your cell phone from your house, apparently ATT recognizes this new area code as "foreign". If your local carrier is Verizon, it will let a call through. 2) Cingular "Customer Service" doesn't know what the problem is, and has a lot of difficulty solving problems in the New Jersey market, blaming everything on Voicestream. 3) No one at Cingular seems to have any idea of when the problem will be fixed, but I have been assured that my 14 "trial" will not begin until service is activated. This is a good thing because if the last few days have been any example about how the future will go, I'll go right back to Voicestream. I know that this is a "rollout" for Cingular, but it would seem that they've rushed it a bit. Has anyone else been affected by this?"