Cingular-great customer service

I don't know why Cingular CS gets such a bad rap. I guess when you're as bag as Cingular there are some vocal people that will never be happy. I've always had good experiences with CS.

 

"Cingular-great customer service"

Now there is something you don't hear everyday. LOL


sorry, I couldn't resist

 

Tony, are you trying to hint at something?

 

I meant big. I guess I should spell check more often.

 

when Joe updated the systems 2 months ago a new version was used. You have to install this feature now.

 

I don't know why people say Cingular's CS is so bad either. I had them for a year and a half. I had to call customer service sometimes and I usually got somebody really friendly that knew what they were doing. My issues were always resolved and quite quickly.

That being said the customer service hours at Cingular really do suck. Cingular's biggest problem is the lack of hours you can call CS. I will admit though Verizon's CS just blows Cingular out of the water. They seem to be better trained, a bit friendlier, and go a little bit beyond what is even needed to help you. Plus Verizon has a lot better customer service hours.

If I had to rate the two I'd rate Cingular's CS as Good and Verizon's as Excellent.

 

No. I didn't mean that.

I thought that the avatar that you want me to work on was hinted in your previous post.

Sorry for the confusion.

 

Ok.

Just PM me the new stuff and I will work on yours and my other projects as soon as I get a chance (as of right now, it looks like around Thanksgiving week...which is when I will get a chance between taking breaks of playing my new Xbox 360 (it comes out on 11/22)).

 

Wow you guys all have good experiences with Cingular CS? When I had AT&T and I started having to talk to Cingular about problems and whatnot, I NEVER had good service. It was always horrible. And when I tried moving from AT&T to Cingular, it was an extremely hellish experience.

 

I have had only one major major problem with Cingular's CS, other then that they have been very good. Just last week I called to see it would be worth while to change plans. But since my family is almost out of contract it wasn't. I then asked rep about my younger sister's text messaging, and the rep put her on the correct plan. Plus they were able to go back and add the plan to the previous bill, which chopped $30 off it.

 

Glad to hear had a good experience with CS Tony, and you are right most people take the energy to complain about something and don't take the time to give praise (which takes alot less energy) where & when it's due.

I called CS last week to have the insurance removed due to Blue customers now having to pay the same $50.00 deductible orange customers had to, the rep (Keith) was very plesant and even told me that if I do this, I would not be able to add it back on my Blue account and confirmed my decision 1 last time and before removing it.
He didn't even hear about the deductible increase until I called & called Lockline to confirm it before he went further, and he answered within 1 min.
I do think they are working towards getting the reps better trained to listen & work with the customers.

 

Tony you b@stard....you have two black Razrs and I am scrounging for one