Today I attended a company meeting with some of the higher ups that work in Kansas City. There was much talk about how customer service was going to change their focus to more of customer satisfaction based structure and so on and so forth. Mid-way through the meeting, the issue arose about customers calling in for perks and freebies, since the email was sent out. Turns out the email is not a "have to" guideline but is being more closely monitored. After this was told the question was asked, "Well are we going to start making it policy not to give out freebies?" In short the answer is yes. There is no timetable for this to be implemented but it is going to be done. Sprint will start removing all the freebie codes from the system such as $10 recurring credit every month. After these are removed you will not be able to receive them in nay fashion (or add them - if you're a representative). Hearing correctly, I heard that some of our customers will still receive their loyalty discounts but all other discounts will be removed. (no more free 5PM N/W and such). They are also going to make it so that Customer Care has a lot of the same abilities as retentions so that customers don't have to call into retentions to get certain things accomplished. Allowing retentions to do their actual job and not spend half the day going over someone's phone bill. Don't fret though, billing issues will continue to be taken care of. If there is a mixup on your bill because of a system error it will be fixed - so don't worry. If your bill is high because you thought it didn't matter, you'd just call in and get it credited back, well those days are soon over.