Changed phone number now no service

I moved up to Washington state a year ago. During this past year, I have used my Sprint phone with a Kentucky number, so basically, I made all my calls here from Kentucky. Yesterday, I called Sprint and asked for them to change me to a Washington number.
Problem 1. they signed me up for a new two year contract even though I told them I would not sign one. That was supposedly fixed with my first callback.
Problem 2. I tried to call my cell phone from my house phone and it didn't go through. I tried to call my house phone from my cell phone and got a recording that welcomed me to America's Roaming Network. I would be charged $2.99 per minute. I called Sprint. They told me it was because I didn't live near any towers and I would have to sign up for a $5/month roaming plan. And I needed to d/l new software.
Problem 3. I tried calling out again. Got the America's Roaming Network. Called Sprint, they told me that all the changes would take 4 hours to confirm. I asked for my old number back but they couldn't give it to me.
Problem 4. I tried calling out this morning. Got the Roaming Network again. Called Sprint back. They told me I needed to d/l more software to fix the problem. Told me to do that, and they would call me in ten minutes. That was 6 hours ago. I'm still waiting.
I went to the website and left an email message this morning. No response.

I have been with Sprint since 1998. I am fed up and ready to switch to a new carrier. Any suggestions?

 

oh and in addition, when I was on the website, I am still signed up for the two year contract
AND my phone has not rung since yesterday when I changed the number.

 

You are absolutely right. I finally got patched over to a techie who immediately recognized the problem and helped me re program my phone. It is working perfectly now. And I have learned that the first line of people who answer the phone are not the ones to deal with.
thanks!