I moved up to Washington state a year ago. During this past year, I have used my Sprint phone with a Kentucky number, so basically, I made all my calls here from Kentucky. Yesterday, I called Sprint and asked for them to change me to a Washington number. Problem 1. they signed me up for a new two year contract even though I told them I would not sign one. That was supposedly fixed with my first callback. Problem 2. I tried to call my cell phone from my house phone and it didn't go through. I tried to call my house phone from my cell phone and got a recording that welcomed me to America's Roaming Network. I would be charged $2.99 per minute. I called Sprint. They told me it was because I didn't live near any towers and I would have to sign up for a $5/month roaming plan. And I needed to d/l new software. Problem 3. I tried calling out again. Got the America's Roaming Network. Called Sprint, they told me that all the changes would take 4 hours to confirm. I asked for my old number back but they couldn't give it to me. Problem 4. I tried calling out this morning. Got the Roaming Network again. Called Sprint back. They told me I needed to d/l more software to fix the problem. Told me to do that, and they would call me in ten minutes. That was 6 hours ago. I'm still waiting. I went to the website and left an email message this morning. No response. I have been with Sprint since 1998. I am fed up and ready to switch to a new carrier. Any suggestions?