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Cant figure this out

Discussion in 'Western US Wireless Forum' started by gilbertgrape87, Sep 13, 2006.

  1. gilbertgrape87

    gilbertgrape87 New Member

    Sep 13, 2006
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    I recently purchased a Motorola t731c off of ebay because my phone for my current service broke. My service is qwest and this new phone is a qwest phone. I recieved it in the mail today and called qwest so they could switch my service to the new phone. after giving them my esn number, they switched it, and told me it was ready to go. After hanging up with them, i tried to call someone with it and was confronted with a voice welcoming me to the "american roaming network".

    Now i cant figure out why its doing this because, according to qwest, they were able to activate the phone for me and the phones status bar says that it is in the digital network. Naturally, i discovered this at about 7:05--barely too late to call qwest back and straighten things out.

    Does anyone have any idea why this is happening and what i can do to correct it. thanks in advance.

  2. TelcomJunkie

    TelcomJunkie Bad Handoff Investigator
    Senior Member

    Jul 15, 2006
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    The 4145
    Wireless Provider(s):
    Big Brother
    I don't know how Qwest (Resellers of Sprint, no?) handles it but you'd need to do a roaming list update. As far as I know, you'd have to call back in and have them mark your account for update and then you'll receive an OTA update of what to roam on.
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