Cancelling Sprint Contract

If possible (without inadvertantly extending your current contract), reduce to the most minimal plan and ride it out. Getting out of the plan this far into the contract is not likely. If you can prove breach of service on Sprint's part, the FCC might be helpful in getting you out of the contract, but don't bank on it.

 

I was reading the input that you gave him as to how to cancel his Sprint contract and I was wondering if you could help me with my problem. I have been on Cingular for probably 7 months with a 2 year contract. Then I added a phone (also with a 2 year contract) and I have had the add-a-phone for 2 months. In the 2 months I have had it I have had tons of problems with it. One of them is rather than showing the actual minutes used on each phone it first fills up the primary phone (saying it used all the minutes) and then on the add-a-phone it puts and additional minutes on. This is a big problem for me because my company re-imburses me for the primary account and I pay for the secondary but Cingular puts all of the expensive charges on the secondary account. This is costing me a fortune. Any help you could give in this matter would be very appreciated.

Thank You
Mike H.

 

Hello Mike:

1. A wireless phone will show the minutes of it's own use and no other phone, regardless of the plan it is on (shared or otherwise).

2. Wireless companies do not have the ability to force a particular phone to show time on a shared account.

3. This is the way all wireless phones work.

4. The phone's record-of-minutes is never a good indicator of actual usage because the phone's timer was never designed to round up calls to the nearest minute, which the carriers' billing system do.

5. Most phones have three timers: A) Life-timer, displaying all time on the phone since it was first used. B) Last-call timer. C) Cumulative timer that can be cleared by the user. Some users clear this once monthly after receiving their bill.

Based on the above, I must admit, I don't understand your post. With my living in California and you in one of WirelessAdvisor's "Central" states, I'm not sure what help I can be, but feel free to email me.

If you intend to reply to this post, please start a new post with a thread named correctly. Posting a Cingular discussion under a Sprint complaint is confusing to others that read these threads.

Kevin

 

Kevin,

I think he is talking about the overage on a shared plan. I'll use suncom's family plan as an example.

SunCom's family plan: Share 500. when the phones are in use they take from the one bucket of 500 minutes. Once the 500 minutes have all been used the overage is applied. With SunCom, the first phone on the contract/invoice will be one to have the overage listed. It doesn't matter which phone might have used the most minutes, the first phone will always be the phone charged the overage. The only exception is if the first phone doesn't have enough minutes to place all the overage minutes on. In this case the overage will be placed on the first phone until all minutes have been filled and then the remaining overage will be placed on the next phone on the contract/invoice.

For Example.

first phone used: 100 minutes
second phone used 200 minutes
third phone used: 600 minutes.

total minutes used will be 900 minutes, which means that the customer will have 400 minutes of overage. This will mean on the invoice that the first phone will have 100 minutes of overage listed, the second phone will have 200 minutes of overage listed and the third phone will have the remaining 100 minutes listed on it of overage.

S. Cole

 

I cancelled my service today. They charged me 75 bucks for that. That is really terrible to talk with their CSR. I don't know who has the same experience before. Anyone succeeded?
My phone even has no signal even out of my apartment. But they said I used it partially in last month, I have to pay some. I only used 100 out of 3000. I hate sprint!

 

just not pay ur bill..that's one way to cancel!!

 

and ruin your credit at the same time

 

i had nextel and got out of my contract w/out a penalty. keep track of all the dropped calls, missed calls, or any problems. then talk to a SUPERVISOR, NOT A CSR. with nextel they can tell how many dropped calls you had, i dont know about sprint. keep complaining , keep asking for supervisors supervisor if you have to. thats what i did and i got out of my contract 8 months early. good luck

 

My company also has a reimbursement policy that is based on percentage of "company calls".
I scan my print out of calls into Excel, and then sort the calls by number. Not hard to do, and your IT guy can show you how.
I then provide a print out to the number watchers with the simple math showing the percentage of total calls, then the business numbers. 90 percent of my personal calls are "frequent numbers" so finding my share of the bill is not hard to do, and the occasional unknown number does not affect the total by much.
Takes about 15 minutes to do, while on company time, and I have not had one month questioned. With my hourly rate and benefits, it costs the company about $50.00 a month to do this. And we're talking about a total bill of only $59.00 per month. Cost effective? You choose.....
I think it pisses off the folks in central accounting, but they started it. I would imagine soon they will just take my word for it.
Just a suggestion if you are computer savvy.....

 

Come on this thread is over 5 years old!

 

Wow. I just noticed this.

I was not even a member in 2001.

 

And with just a little more effort, keep your cellphone numbers and other frequently called numbers in on a separate sheet. Then use VLOOKUP to match the list in the exported monthly bill. Anything that doesn't match deserves a bit more examination.

 

I've had no problems with Spring..have had it 2 months and love the service!!

 

I was here in 2001 but wasn't quite a moderator yet.