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cancelling contract - service bad

Discussion in 'T-Mobile Forum' started by davidfball, Oct 11, 2007.

  1. davidfball

    davidfball New Member

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    Location:
    nj
    Wireless Provider(s):
    t-mobile
    I have been with T-mobile for years and originally switched to them because they had coverage where others didn't. Over the past few months the quality of coverage has dropped off. We used to have coverage in our home but now we have to go out into the driveway; not fun. Other places in our local area that had good service now only give me an "emergency calls only" message. There are still other places where service has disappeared.
    My question is, how should I approach T-mobile to drop my contracts? I have friends with Verizon and they have great coverage in all of these places.
     
    #1 davidfball, Oct 11, 2007
  2. zamboni77

    zamboni77 Supreme CadGuru
    Senior Member

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    Location:
    Northeast PA
    My Phone:
    Droid Turbo BN
    Wireless Provider(s):
    Verizon who else?
    unless you moved, then they probably will hit you with the early termination fee.
    what part of jersey?
    verizon and tmobile are tops in nj, but tmobile isn't bad in northern nj.
     
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    #2 zamboni77, Oct 11, 2007
  3. davidfball

    davidfball New Member

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    Location:
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    Wireless Provider(s):
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    I haven't moved, their signal is weaker and weaker. It used to be adequate. We are on the edge of the Pinelands. There are alot of areas without coverage down here.
     
    #3 davidfball, Oct 11, 2007
  4. Andy

    Andy Diamond Senior Member
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    I would first put in a trouble ticket with T-Mobile for the degrading coverage and see what the results of that are.
     
    #4 Andy, Oct 11, 2007
  5. george_r_1961

    george_r_1961 New Member

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    Location:
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    ntelos
    Its doubtful they will let u out of your contract without an ETF. Good luck though. Maybe its just a tower problem.
     
    #5 george_r_1961, Nov 6, 2007
  6. bambam

    bambam Junior Member
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    You can try that but ( like all providers ) unless they get a lot of trouble tickets (or an outage )However, the problem might not fixed for a long time if at all . This is why I don't like wireless contracts and am so glad to see that prorated ETF provisions are coming .

     
    #6 bambam, Nov 9, 2007
  7. RadioRaiders

    RadioRaiders RF Black-Belt
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    T-Mobile is expected to launch 3G services soon. Maybe they just had to shut down a few sites while they do the upgrade (normally a 3G upgrade can be done without affecting the 2G network, but you never know)

    If they are launching 3G on the same freqs as 2G (I think T-Mobile only has the 1900 band), then they will have to re-farm that freq spectrum to fit in 3G. If that's the case, it will be messy for T-Mobile and it may take them some time to streigten it out (maybe a few months or a year, depending how fast they work).

    So I'd say T-Mobile users could have a rocky few months ahead of them. T-Mobile should really have sent some info to their customers regarding outages and disruptions during their 3G upgrade. You shouldn't have to figure this out on your own.
     
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    #7 RadioRaiders, Nov 27, 2007
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