Canceled line few days ago - very rude rep!

I would have simply told her it wasn't any of her business who I was using and to cancel my line or put me to a supervisor. Don't even bother engaging in the stupidity.

 

Haha, you posted this same story on HoFo.

 

And on Cingular Forums, too

ETA: And just as expected, the post is gone

 

What's funny is, what did you expect? The people that work in the cancellations department are trained in difficult customers and customer retention. Their sole job is to change your mind, if you did report it to Cingular the CSR might get a small reprimand over the vulgarity but other than that they'd probably promote her for making it so hard to cancel your line.

 

I have experiences with Customer Retention and Customer Service, too, and the way that the OP described is NOT a way to retain or change someone's mind.

 

See now that's not a norm, they shouldn't delete the post because of a bad experience, unless something was added that made it inappropriate.

But again anything is possible depending on whom the Mod is today over there.

Absolutly correct & I wonder if he was talking to a CSR or Retentions? either way if that is they way the rep spoke to him, it's wrong & hopefully they fire someone like that.

I never had an issue when calling their CS, always nice & friendly reps, of course I never tried to cancel either.

 

Cingular has been much improved for me and I have been content with my service, but in all honesty we all know from our experience on the Cingular forums unhappiness posts almost always get deleted.

 

think that customer Retention is vary busy these day's with all the people
cancelling,and like someone here said, there jobs are to keep customer's
and they are finding this harder and harder to do, and they get agravated
easy,no excuse just a thought, i know i called customer Retention, and was
on hold over 30 min, i have never had to hole on that long even for customer service.

 

They shouldn't, though. If their job is to keep people on service the way to do that isn't by being rude to them. Maybe this rep is new, on their way out or just not very good at their job, if they were retention.

Many moons ago I used to be a retention rep for a wireless company and I never behaved like that.

 

oh i agree with you, no excuss, i just think in the few weeks,
they have been overwelmed with mad customers, if they can't handle
there job they should get out, maybe for the good of all, att should fix these
problems that is causing people to leave, or ask for credit for no or bad service

 

Are you saying that more than usual number of people are canceling? What would be the reason for that?

I agree with you, there is no excuse for rude behaviour specially from the retention department.

 

I would think the recent name change, the strong advertising campaigns of alltel, and the network issues here of late are the woe of AT&T's volume of cancellations.

 

I would say with all the issues with their service since the Alpha-tag change/software issue happened & a lot of people are getting dropped calls & other service issues.

Still no excuse for the behavior.

Can't wait to see what happens with the iPhone, per the store rep today the stores will close at 4PM on the 29th and will open back up at 6 PM for the beginning of the iPhone sales (they can not sell them before 6 PM) and they will be limited to the amount of customers allowed in the store at one time.

I can see people going there for something else & being told, sorry you can't come in & have to wait in line.

 

exactly the reason i was talking about.