Welcome to Our WirelessAdvisor Community!

You are viewing our forums as a GUEST. Please join us so you can post and view all the pictures.
Registration is easy, fast and FREE!

Join Now

Can anyone help with TMobil issues?!!

Discussion in 'Southern US Wireless Forum' started by Christy, Dec 20, 2002.

  1. Christy

    Christy New Member

    Joined:
    Dec 19, 2002
    Messages:
    4
    Likes Received:
    0
    December 20, 2002 2:07 AM (NEW!)



    I have 2 phones on one tmobil account, one for me and one for my husband. He uses his alot and I dont use mine that much. I requested that that his phone be put on the $39.95/mo plan (because he uses more minutes than I do) and my phone on the $19.95/mo plan. Well for the past six months or so (more or less, about the time tmobil took over) the bill has been approx. $150.00/mo for service. My husband does the bills and assumed this was correct. I didnt catch this untill recently when we were going over the household budget together. They have the services mixed up - his phone (which he uses 24/7) with the econmy $19.95/mo plan and my phone (used almost never) with the $39.95/mo plan!!! No wonder the bill has been so much.

    I was wondering what my best course of action was to address this issue? We have had problems in the past with inaccurate bills ( once for features not ordered and twice additional phone charges from someone elses number added to my bill) and it was hell to get all instances resolved.

    I am at my wits end.....
     
    #1 Christy, Dec 20, 2002
  2. Dman2003

    Dman2003 New Member

    Joined:
    Dec 20, 2002
    Messages:
    19
    Likes Received:
    0
    well first of all i wpuld call t-mobile and have the plans swicthed or better yet why dont u swicth phones that would solve the problem or call t-mobile, if u can find that it was their mistake have them credit ur bill. Alot of times people over look this shared plans and when something like this happens your racking up charges,rite up under ur nose.[​IMG]
     
    #2 Dman2003, Dec 20, 2002
  3. Christy

    Christy New Member

    Joined:
    Dec 19, 2002
    Messages:
    4
    Likes Received:
    0
    It was verbal, over the phone with a customer service person. I said "the phone that uses the most minutes is on the $39.95/mo plan, right?" She replied that it was and confirmed it again before hanging up. Are those calls recorded? I hope so...I just dread having to siit on hold forever arguing with them.
     
    #3 Christy, Dec 20, 2002
  4. Dman2003

    Dman2003 New Member

    Joined:
    Dec 20, 2002
    Messages:
    19
    Likes Received:
    0
    t-mobile does not have the best co service or does anyone lol.
     
    #4 Dman2003, Dec 20, 2002
  5. carrolldf

    carrolldf Junior Member
    Junior Member

    Joined:
    Nov 14, 2002
    Messages:
    56
    Likes Received:
    0
    Christy, call and try but if you just said "the phone with the most minutes", you may not win, even with a recording. Never leave any room for interpretation or miscommunication. The other problem is taking six months to find the problem -- obviously it wouldn't have cost you as much if you'd discovered it the first month but TMobile would have been more receptive to "your guy screwed up what I wanted."

    Always specify the phone by telephone number to be sure they are looking at it right. I have two phones on one account and have had for several years, first with AT&T. I always tell what I want done by phone number and have them repeat back at the end by phone number what was supposed to be done. Actually, I think having the rep repeat back exactly what was is to be done is a good idea even with one phone. Don't say "this is what you did, right" and let them say yes -- have them recap it in their words to be sure.
     
    #5 carrolldf, Dec 20, 2002
(You must log in or sign up to post here.)

Share This Page

Copyright 1997-2023 Wireless Advisor™, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice