So I use Altell and ever since Monday almost everytime I try to call my boyfriend(who is currently at school in Houston, Tx) I get the "all circuts are busy, please try your call again later" I've tired to re-call many time during the past 3 days, and its only let me connect maybe 5% of time. His is the number only I can't call, and he is Altell too. Once it gets late at night, it will let me connect, but even then not everytime. Does it has something to do with the fact that Altell isn't servicing Texas anymore? Or is ar ethe Houston towers just really busy. Does anyone have any ideas?
Yes...but dealing with altel customer service is always a trip. So I thought it might be faster to just ask to see if anyone else had any ideas.
Is your boyfriend having problems making and receiving calls? If so, perhaps, he should call tech support... I have had these problems when I took my prepaid phone to Atlanta (an area for the mostly roaming on Sprint and Verizon). I would get busy signals whenever I was on the Sprint network. I concluded that it was something on Alltel's side when some Sprint users near me had no service issues with their service. When I was able to get a Verizon signal, I had no problems. When I called support, they were useless at the time. Meanwhile I had to force the phone onto the Verizon network... Eventually, the Sprint roaming bugs worked themselves out. I see that Houston is an area that Alltel doesn't cover. Perhaps he is having the same problems that I had. I would suggest that he dial *228 when he gets back to an Alltel service area.
Not really. This very likely has NOTHING to do with Alltel but with routing over regular transport channels. It the Cell phone can't connect on either ends you won't get a busy signal or a message about circuits being busy - it just won't connect. Routing is a problem for the cross country carrier, and that is NOT Alltel.
"trip" meaning it's a hassle, every time I even try and get any kinda of phone help over the phone from Altell it always takes 30mins or more. That's why I posted here first, to try and the avoid the hassle. *but* I did end up calling earlier today...they checked my phone and his(like as much as they can using their computers) and found nothing wrong with anything in our areas, so the lady filled out a "trouble report" and sent it, she said I should get a call from them in 3-5 days time. He can call me, as well as everyone else he tries to call, and other people can call me. Like I said, as far as I know it's just when I call him. So if it is a cross country carrier, and not Alltel, is there anything I can do? (also what is a cross country carrier...like what do they do. Sorry about all these questions, I really have no clue what I should be doing.)
One time I was having problems authenticating with Sprint towers when roaming. A call to tech support straightened it out. But if your friend is roaming then that would make sense.
I've been calling him in Houston for the past year and a half...but eh knows. Is the Tech support # the same as the customer service #(I'm assuming not) if not do you know the number...I can't seem to find it on their website.The number I called after i first talked to them was *611
I usually use *611 option 3 then just listen to the prompts for my issue. You just gotta listen to the prompts for the right department.
I'm glad to hear I'm not the only one with the problem. I'm not an Altel user but my boyfriend in TX is. Since Wednesday I have been trying to reach him but have also just been getting the fast busy signal and have no idea of what else to do.
