Buddy renewing with VZW - need bargaining tips

Verizon does not have any 'retention' program. With over one Million adds each quarter they are not in fear of losing customers without a gimmick. Good coverage is their 'gimmick.' Only Sprint PCS has seen a need for a "Retention" program.

They will, however, clue you in on the current promotions, the same they will offer to a new customer, which you can get if you renew your contract.

 

That's not entirely true. T-Mobile has a customer retention program, and so does (gasp) VZW! Sprint, for its part, no longer has a retention department; they have a few, fixed retention plans that are offered to good customers who are out of contract.

If you want to get the best deal from VZW, call 611 and follow the prompts to cancel your service. You'll reach their retention department, who can give you a better deal than the normal retail deals. However, don't expect them to give you much. As Bill noted, VZW is not hurting for customers and if you ask for too much, they will usually just let you go. So forget about negotiating for free unlimited SMS, 7pm nights, or any of the other things you could do with carriers who are more willing to make deals.

 

You probably may know this for $5 you can get unlimited text, picture and video messaging to another VZW customer.

 

Actually around here you can TXT, PIX and FLIX "IN" for free if you sign up for the current promotion (may require contract extension if you are not in the first 2 months of your contract).