I just bought a used Sprint HTC Touch Pro from an Ebay powerseller. I have been having trouble activating this phone. Apparently it is still attached to someone's line however it is not reported lost or stolen. The guy in the Sprint store told me the phone is still attached to an active line and he gave me the phone number which happens to be the number the Touch Pro is linked to, and when I try to dial his voicemail or call that number, I just get an operator saying the line is disconnected, yet sprint still says this is an active line. The guy in the Sprint store tells me this is the only contact information on the account, which obviously does me no good because it is the disconnected number of the Touch Pro. Does anyone have any advice? There has to be someone, somewhere in Sprint to review these cases and has the authority to change the ESN number, does anyone know who I can get in contact with?