I have a user that is syncing their Exchange email wirelessly via BIS and OWA. This is working fine. However the user still needs to connect via USB cable to sync calendar and contacts. When we connect the blackberry the desktop software does not show connected. However if I go into the settings and choose the drop down I see the PIN, so I select it and hit OK. But the desktop software never shows connected. I have uninstalled/reinstalled the desktop software, tried different USB cables/ports, and set up a different "Outlook" profile. The next time I have time to work on this I will probably try creating a new Windows profile and if that doesn't work then call RIM, but figured I would throw this out there for all to see if anyone else has seen a similar problem.