Glad you posted the after hours number. Don't expect to get normal customer service, I'm not even sure what department is open 24/7. Probably sales or collections. Those people probably won't have an effing clue what they're talking about, but sure you could call 'em in case of an emergency. Shouldn't this have gone in the AT&T Support Resources thread?
well they was open at 1am, that's when i had to call again, when i tried to make a call that o'l formilur screen came up, "call failed" so i called my cell from my home phone and the call went to voicemail again,the only way i even knew that i had a problem was while i was watching t.v. i was listening to the police scanner and they where looking for a lost 9 year old little girl,one of the officer's got on his radio and as dispatch to see if they could get a hold of the other officer by radio because he could not get any calls to go out on his cellphone ( yelp att)and he had more infomation on the little girl to help with the search.anyway after i called the number and they got my service back running i call the police dispatcher and told him what the problem was and how to fix it,and he put the information out over the radio,the little girl was found and she was ok,scared but ok, no thanks to att.now to your response 1. your wrong again,this is not the sales or collection departments.2 your wrong again,they did have a clue to why i was calling and got my service up again.get a grip man, i only posted that number so that the people that don't have it can know that they don't have to wait untill the next day to have there service back up and running. and if i posted it in the wrong place i'm sure the mods know they are more then welcome to move it.
You seem to get offended when I state my opinion from personal experience. I've had more than a few customers call to the after hours number and the people were useful as a bunch of rocks.That's why I said they'd probably be clueless. They more than likely do have access to the system to which known issues are published, I'm going to call the number tonight and see what departments I get.
let me amend my first post, this may not be a 24 hr. a day number, by that i mean day time however this number is good after normal bussiness hours if you are having connection problems.i did not mean to mislead any one to think this is a good daytime number i have never tried it in the daytime so i'm not quilified to say it's a good daytime number. my mistake in the title.
see this is a good post, if your first post had been written like this one,then i would not have responded like i did.it's not always what someone says,but the way they say it that make's a differance, for ever action there is a reaction, good or bad.it's like you at work,if someone calls with a problem and they are asking for help in a nice way you would probably bend over backwards to help them,on the other hand if they call cussing and screaming in your ear are you going to treat them the same? i doubt it, and i don't blame you.
Sure, I admit when soemone calls in yelling in my ear that drops my level to help by about 50 points. It shouldn't, but it does. If they calm down after I tell them I can help then they get those points back but if they continue to be _______s then I treat 'em like that. When people call in and calmly explain the situation, I'll help them anyway that I can.
I don't know guys. When it comes to customer service, reguardless of how upset the person is, you should still always try and give a 100%. Reguardless of the person's mood. Going on the defensive is one thing. Giving lackluster quality is anohter whole thing entirely.
Yeah yeah, I still help. Just not going to go to bat to someone who's cursing at me personally and won't listen to what I have to say. I'll give them the options and if they don't like those, too bad. I'm more willing to work with someone when they'll work with me towards a solution.
Army, my hats off to you, because the information that I focused on was you helping to save a life. That is all that really matters. WE (me included) complain about devices and customer service, and so many other trivial things that seem so important to us at the time. What is really important is what you did.....help someone! GREAT JOB SOLDIER!!!! I salute you!
thanks Steve, but what i did never should have had to be done,if the att service was as good as cingular's was, i was talking to one of the officer's today, he said the police department was leaving att because this was not the first time something like this has happened since the takeover.atriot:
as a Consultant for T-Mobile, I've heard allot of customers say that when Cingular took over the first time, there was allot of problems the orange folks had to clean up. Now since AT&T is back, there are still allot of problems coming back. AT&T: Their bringin Drama Back.....YEAH!
I agree, my humble hero friend, but.........It is what it is.........and you are a special person! :clap::notworthy
To be honest this is a problem I am afraid you are never going to be able to run or hide from. You are always going to have some bad apples in the barrel. Honestly dont worry about customer service so much there are more important things you could rant about right lol.
That doesnt mean a thing honestly for example car and driver and motor trend the usually have a different car of the year it is honestly who you trust. See I like to follow Cnet but alot dont.
i have been with cingular/bellsouth wireless/att/ what ever you want to call it since 1991 (16yrs) i called cingular maybe 5 times for a problem,i've called att more then that just last week, there is a nationwide problem here and the differance is cingular cared and was fast to clean it up, att doesn't. when it comes down to police departments cancelling because of this nationwide problem, then it's also time for and protenaly new customers to take a hard look before they sign a 2 year contract. the first post i made to start this tread was to let people that didn't know, that there is a after hours number to call so they didn't have to wait all night to get there service back,the next post i made about helping the police, i never should have had to do, if att had there act together.
Cingular had a grading system for their quality that a Rep would need to perform on each call. It was called "RTB" which in essence meant to "Raise The Bar" So customers would notice. I guess AT&T's motto is "BLUE" Make your customers that way. Grrr. I cannot believe this. Poor Customer service is unacceptable. With TMO, I've never tried to mistreat a customer. It's simply bad business. More providers should be like this.
personally, i glad to here that, you keep up the good c.s. work, t-moble not available in my zip code,but zip next to me it is available.
To think that I mistreat customers in anyway is insane. Per my previous post, if someone calls in and talks to me like a human being and is not an irrational braying _______ I'll do everything I possibly can to help them. Now if someone calls in irate, I can understand their frustration and try to explain that I'm here to help. That usually doesn't do the trick but then I show them how I can help to really push the point. If after that point they're still being outright rude, I give them what they need so that we can both go about our day. This isn't a company perspective, just my opinion/way of doing things. I'm fairly certain that a lot of reps for a lot of different companies do the same exact thing.
Wirelessly posted (MOT-RAZRV3xx/96.B0.0AR BER2.2 Mozilla/4.0 (compatible; MSIE 6.0; 11073156) Profile/MIDP-2.0 Configuration/CLDC-1.1 Opera 8.00 [en] UP.Link/6.3.0.0.0) I've called this number in the past before, and the Reps. that I spoke to were always helpful to me.
