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AT&T sucks

Discussion in 'GENERAL Wireless Discussion' started by TheFirst, Nov 26, 2003.

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  1. TheFirst

    TheFirst New Member

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    AT&T sucks

    OK, I got a situation. I migrated from my TDMA acct. to GSM acct. on Nov. and since then GSM is just lousy!! AT&T has nothing but "system issues", which prevents these so-called AT&T reps from actually helping in any way. I call and call and call, and after 10 min. of explaining my problems AT&T reps tell me their systesms are down so they can't help me, and ask me to call back.

    Now, since the WNP kicked in, I want to leave AT&T but the "penalty" is not a charge I can handle now, what I heard is that some wireless carriers will pay your penalty if you switch over, is that true? And if it, what carriers do that?

    Thanks.



    PS -- If anyone want to read on AT&T's woes, here are some links:

    http://www.fool.com/News/mft/2003/mft03112610.htm
    http://www.infoworld.com/article/03/11/26/HNattcrmglitch_1.html
     
  2. @TheRealDanny

    @TheRealDanny ALL IN
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    AT&T Wireless does not "guarantee" coverage in all areas. Nobody does. You are allowed a grace period, usually 10-15 days, to try your service and cancel without paying a penalty. I understand your frustration, but unless ATTWS does not cover your area where you live AT ALL, or they break their contract with you, you're bound to your service agreement. You either signed it or verbally conscented to it as an ADULT and they'll hold it to you. You can check your service agreement for any "opt-out" information or breech of contract information. Believe me, you'll spend more in legal fees than you would paying the cancellation fee if you try to fight it. Suck it up, borrow from mom, or use your credit card to pay your termination fee. Or just cancel and pay your fee in partial payments. You may get extra charges for doing it, but lots of people have done it. If you plan on doing the latter, port your number first with another carrier that way any negative credit info. for non -payment with ATTWS won't go against you.
     
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  3. @TheRealDanny

    @TheRealDanny ALL IN
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    I've never heard of any carrier paying your termination fees if you switch. I couldn't imagine why they would give you almost $ 200 dollars worth of credit without having any kind of payment history from you. I could be wrong, but I doubt it.
     
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  4. tino

    tino Senior Member
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    Location:
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    My Phone:
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    Wireless Provider(s):
    Verizonwireless, at&t
    Ive heard of carriers paying your cancel but couldnt tell you who does that....Yes its true AT&T's GSM programming Software system Siebel was just upgraded and they have been having problems getting the system to run smoothly..Has been periodically going down, when this happens store Reps or support reps cannot get into the system at all...This is a huge upgrade for AT&T and there bound to be some problems..The long hold times are Atributed to this....You have no patience for this its sounds likewhile others realize this is only a temporary problem...My suggestion is cancel and go somewhere else please!
     
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  5. TheFirst

    TheFirst New Member

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    Hi, thanks for the replies. I called AT&T today because i didn't have any service for a while, and they suggested I once again replace my phone, like its the phone that's bad and not their service. I refused, telling I replaced it 2x already and I do not have the time nor the patience to go through that again, esp. when they can't get into the system 90% of times.

    So then the Resolution Desk specialists tells me to contact SonyEricsson, again like its the manufacture's fault and not AT&T's. I want to leave but i'm bound my contract, if GSM is not working right, I have to switch back to TDMA since I migrated over from there, and my TDMA contract expires next August.

    Is there any way out of this mess? I used to defend AT&T from people, and now I know the truth. What company integrates a software system live without proper testing? Esp. when that company has millions of dependant users? If I did that for my company, i'd be fired.
     
  6. TheFirst

    TheFirst New Member

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    BTW, because of this nonsense, I also can't get into my online account, so I have NO idea how many minutes ive used up, nor have access to online payment or any other features. And AT&T's response is "please try back again" or (me favorite) "the system just went down", like the system knows automaticaly that i'm about to call and it goes down.

    I'm not being sarcastic (ok, so I am), but I'm also speaking from experience. I've had to call AT&T 10x a day and if I'm lucky I get through once with someone who's system is working, just so I can transfered over to someone who's systme "just went down"
     
  7. tino

    tino Senior Member
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    Cancel ..pay the fee or deal with it...Those are really your two choices.......
     
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  8. NYCDru

    NYCDru Sprint Newbie
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    Tell them you are going to cancel because of all the BS they are giving you. See if you can get the to "magicaly" have a working system then.

    No..I am not being sarcastic at all. It's been known to happen.
     
  9. Delta

    Delta Silver Senior Member
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    Every time you talk to one of those clowns, ask them to repeat their name and extension number. Have them spell their last name. Tell them to quit passing the buck to the equipment manufacturers (though I'm no Sony fan). Then break out the big guns. FCC. BBB. AG (State Attorney General). Tell them: "Why is it that just because you are a large company, you think you can get away with crap that small companies get busted for?? Tell them you will "See to it" that the situation escalates to outside agencys and that their name will be attached as one of many idiots you spoke to. Tell them that the "Right thing to do" would be to let you out of your contract with no fee because YOU ARE NOT RECIEVING THE SERVICE YOU CONTRACTED TO PAY FOR...AND THEY TO PROVIDE. Thats the bottom line...they technically are breaking their contract with you by not providing what they should be.

    One piece of wisdom: The squeakiest wheel always gets the grease. IF not, you have to grab them by the short and curlys and make THEM squeak. OH! And try and sound increasingly evil the longer you are on the phone. When people think you are certifiable, they usually wont mess with you!
     
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  10. tino

    tino Senior Member
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    That would be nice if it always worked that way.....Usually THEY will get rude with you at that point.... hope things get worked out, im going through my own hell with Verizons billing screwups.....Happy holidays!!
     
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  11. NYCDru

    NYCDru Sprint Newbie
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    I so love that advice Delta. Of course only use it when you have to.
     
  12. Ctennyson

    Ctennyson New Member

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    Good luck with the FCC on a coverage issue making you want to get out of your ETF.

    Also, the BBB has no power at all, and good luck with the Attorney General, also.

    Also, if you READ your Wireless Service Agreement, you'll note that it DOES NOT guarantee coverage.
     
  13. TheFirst

    TheFirst New Member

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    Thanks for the replies. Unfortunetly, "threatening" them does no good. All they'll do is "claim to put you on hold" and disconnect, or they'll just pass you around like an old tethered dollar bill.

    And as for "tino" who gave such insightful advice: [color red]Cancel ..pay the fee or deal with it...Those are really your two choices....... [/color], I just have to say: where would I be without your enlightenment?? Only if I had the commen sense to realize that I had those 2 choices, I would have saved everyone's valuable time. (BTW, that WAS sarcasm)

    For those of you who actually gave good suggestions, thanks. But to make AT&T realize it is their fault, I will contact SONY. I don't want AT&T passing the blame to someone else.

    BTW, should another red flag go up that AT&T is one of the only major-six wireless carrier not to use TSI Connections services for switching customers between rivals??

    It's like AT&T is soooo caught up on trying to make their Siebel system work that their just ignoring other issues.
     
  14. nikecar

    nikecar New Member

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    threats don't work, I've never got one of those idiots at ATTWS to give an extension or last name. Once I asked for a supervisor and the guy said no. I said I was going to hangup and get someone else to ask for a supervisor.. he said go ahead.

    I've had it with ATTWS. They offer great deals on new customers yet won't deal with me. the same phone my brother got an offer to get free, I have to pay for it. I have better credit than he does too.

    I've told them straight out I'm going to verizon and they don't care. I'm sending a letter to the CEO and other Board of Director members. Giving them til February to give me the phone I want for free now or I go, taking my family's lines with me. and bad mouthing them to eternity.
     
  15. tino

    tino Senior Member
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    I do have to say the Avatar you selected to use really fits your thread........My two choices wether you like them or not are what it boils down too...i do not candy coat it , the other suggestions here are going to get you no where unfortun......trust me.....Maybe you feel alittle better now that youve vented your frustrations alittle, but when you start a thread with simply AT&T Sucks!there are going to be some cut throat or irritating posts....by the way Siebel worked flawlessly all day from what i heard....hope you called in while you could........................
     
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  16. @TheRealDanny

    @TheRealDanny ALL IN
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    Delta, the FCC threats are a little old... That would never fly with me if ever brought up. Maybe to a new rep. or something...
     
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  17. dallison

    dallison Senior Member
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    please cry about getting a free fon you cheap pos. most co's will make you pay for an upgrade. what are wirless co's? a charity?? no they are there to make $ the best way they know how, and no its not screwing the cust. does circuit city give you free receiver when you want to have a better set or whenit breaks ? no you PAY for it.
    co's will give a more tempting deal as a new customer you should know that like evryone else.
    if you want awe will give you a cheap fone every year if u r on a 2yr agreement 39.99 plan and higher. it will be free after rebate. and next you will complain that its not the flip fon that opens your garage door and u have do sign a 2 yr contract ........leave u r a high maintainance customer to awe if u keep crying
     
  18. TheFirst

    TheFirst New Member

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    Umm, what are you talking about?

    Who was complaining about free phones?? I payed for my phone.
     
  19. nikecar

    nikecar New Member

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    please don't give me this crap... I'm spending $80 a month on service. My beef if you notice, is that NEW customers even on a rinky $29.99 plan are getting a phone that I want for $50-100 LESS than what I'm offered. Even my brother who spends LESS than me is getting an offer for a FREE phone that they want to charge me for. THAT'S MY BEEF!!!

    As a customer, whether I'm a cheap POS or not, I don't care, but I expect to be treated the same as a new customer. I've proven my loyalty to ATTWS by consistently renewing yr after yr, and have even stated that I want to jump from a local plan to a national plan.

    So go ahead and call me a cheap pos.. it doesn't make a difference, just read the threads next time. before the crappy CS, I wanted the same offer as a new customer.
     
  20. nikecar

    nikecar New Member

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    and might i say, I started a line for my mother yrs ago. Ericsson came out with a flip phone, which my brother got an offer to upgrade for $69 from $130. I called to verify, told it was still ok. Told my boss who got the deal, then I call and am told its still available so I get it. Bill comes and am charged $130 (no mailin's either). Spent 3 months resolving that. Was hung up on, told to call again because the idiot wouldn't patch me to a supervisor.. etc, etc...

    I love the reception and the phones.. jsut if I ahve to deal with one of the idiot CSRs then I'm doomed...
     
  21. dallison

    dallison Senior Member
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    sorry thefirst. i musta been reading something else before i posted and i came back. i looked and could not understand what triggered that. i agree you were not cpmplaining b/c you had to buy a phone. this has aalmost happened before wheni come back and remember something different.. hope the LNP works out for you
     
  22. dallison

    dallison Senior Member
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    yep you weere the one who cried b/c you had to pay for the fon. my comments still stand for your response
     
  23. Freburd

    Freburd New Member

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    Ok I've got the same issue.... I've been with ATTW for 6 yrs and hey it's time to get a new phone... LNP is here... and they still can't connect the dots.... I've been on a 100buck a month plan or more almost the whole time... Whats a new phone gonna cost me? RETAIL.... zero discounts... was told by a CSR "hey we have over 4 million subscribers we can't cut a deal just for you guess you'll need to select a new provider"!!! ..." Geeze you'd think that they would have made there money back on my 6 year old phone and would be happy to give me a deal similar to a new customer... Geeze what was I thinking?.....(by the way same as you just looking for a decent deal)..

    Now lets throw this into the pot... offered to add 3 other lines... but nooooo.... my phone still at retail !!

    sorry not coughing uo 3-400 bucks I'm outta here... if they will ever let me go....

    Though my voice connections have always been exceptable I've not had a single positive customer service experience in the 6 years..

    Started porting process Wed 26th... no surprize it's not done and the answer from ATTW 11/30 was...

    "we got an email this morning that ports in and out or taking less than 24 hours" HAHAHAHA

    Feel better after this vent... cheers
     
  24. nikecar

    nikecar New Member

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    my main beef was the 6200 which I'd have to pay for either way. the difference being alot or a little.
     
  25. nikecar

    nikecar New Member

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    see.. this is the problem.. they have customers already that like em, yet don't give them the same offers as the new folks, even after telling ATT we'd increase our service plans. some folks don't get it.
     
  26. dallison

    dallison Senior Member
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    honestly i would feel the same way i don't know what i would do in that situation i would probably switch also
     
  27. wickkedwun

    wickkedwun New Member

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    OK heres my beef with the phone pricing... That price is ONLY AVAILIBLE ONLINE.. in stores we can't even match that new or existing, which sucks for us.. we lose many activations because of it.. As far as upgrading to the 6200.. you probably qualify for the new customer price in store.. So in store you would be treated as well as if not better than a new customer.. But everyone seems to get stuck on the internet price, which is so low because it is far less expensive to set up the account ie not paying a rep to "read you T&C" and have a friendly smile. I dunno but Ive worked for 3 of the largest carriers at a corp store lvl, and I think At&t's prices for upgrading beats alot of them by far... but things are getting more strict here as far as discounts go yes..
    To touch on the system issue yes It friggin sucked not being able to be helped.. Hey I worked for a CCard company and ppl couldnt access their account for a month! Same type issue.. i have yet to see an issue that couldnt wait a week til the system was completely upgraded.. IMO.
     
  28. nikecar

    nikecar New Member

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    Well I understand that.. the price you pay for in person service. However the last time I had done my renewal in store and they matched the pricing online. Now they don't. I'm still going to try and go to the store, but there's a cool VZW phone I'm looking at but the drawback is that its not speakerphone and doesn't have the radio.. but oh well. I might wait for the VZW pictre phone to drop in price alittle (hey, christmas is tight now).

    But as much as I whine, I still like ATTWS' phones and reception. I'd hate to leave but like I've said, the CSR help I've gotten shows I'm insignificant.

    who knows what can happen.
     
  29. tino

    tino Senior Member
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    Sounds like the rep that matched the online offer, bent the rules or didnt know they were not supposed to match ATT online price, you may have gotten away with one there...
     
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  30. ZaphodB

    ZaphodB Signal Go Down De Hole...
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    If you feel like you've been scrood, you can always call the NYPSC (public service commission)... if you're in the right, they'll fight for you, if you're in the wrong, they won't stand on ceremony about telling you so.
     
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