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AT&T iPhone 4 Drops More Calls Than Verizon, Report Says

Discussion in 'Wireless News' started by ComicalMoodyDan, Apr 5, 2011.

  1. ComicalMoodyDan

    ComicalMoodyDan Gold Senior Member
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    AT&T iPhone 4 Drops More Calls Than Verizon, Report Says
    by Chloe Albanesius

    While the overal satisfaction rates with the AT&T and Verizon versions of the iPhone are "virtually indistinguishable," consumers on the Verizon iPhone report fewer dropped calls, according to a Tuesday report.

    Of the 4,068 people surveyed by ChangeWave Research last month, about 82 percent of Verizon subscribers are "very satisifed" with their iPhone 4 and 80 percent of AT&T iPhone 4 users feel the same.

    Customers on Verizon, however, reported a 1.8 percent dropped-call rate on the iPhone 4, while AT&T landed at 4.8 percent.

    "Similar to the historical patterns in our overall industry findings – Verizon iPhone 4 owners currently report a lower dropped call rate than their AT&T iPhone 4 counterparts," ChangeWave said.

    The company noted, however, that Verizon is in the early days of offering the iPhone 4; it debuted in early February. "It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system," ChangeWave said.

    Of those who plan to purchase an iPhone 4 in the future, 46 percent will opt for Verizon while 27 percent will select AT&T, "a sign of the magnitude of the ramp-up Verizon is facing," ChangeWave said.

    ChangeWave has been tracking dropped-call rates on the four U.S. wireless for several years. Its latest data finds that Verizon is at number one with a 1.4 percent dropped-call rate, followed by T-Mobile at 2.3 percent, Sprint at 2.7 percent, and AT&T at 4.6 percent.

    AT&T has trailed Verizon on this point since 2008, when ChangeWave first started tracking the phenomenon. In December 2010, AT&T improved considerably, dropping from 6 percent in September to 4.7 percent in December. Verizon, meanwhile, is at its lowest rate ever; it's all-time high dropped-call rate was 2.7 percent in September 2008.

    "In sum, while the survey finds overall customer satisfaction ratings are virtually indistinguishable between Verizon iPhone 4 owners and AT&T iPhone 4 owners, there are apparent differences in the relative percentage of reported dropped calls – where in the current survey Verizon is outperforming its industry rival," ChangeWave concluded.

    AT&T iPhone 4 Drops More Calls Than Verizon, Report Says | News & Opinion | PCMag.com
     
  2. M in LA

    M in LA Mobile 28 Years Plus
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    After just nearly two months of the iPhone on Verizon, IMO, it's too soon to tell about this "dropped call" thing. It's all nice, fine, and dandy that Verizon is doing so well, according to this survey, but let's wait and see what happens when iPhone 5 comes out and we really see a fair head-to-head battle based on both carriers being on equal footing having the phone at the same time (with AT&T currently having an 8 month sales head start on iPhone 4).

    Of course I know studies like this are going to be done, but still, it isn't a totally accurate representation just yet.
     
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  3. RadioRaiders

    RadioRaiders RF Black-Belt
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    Wow, this is great news for "Challenge Wave"! They make some un-scientific, probably half-a$$ed report with "iPhone" in the title, and suddenly their name appears on several major websites without having to spend a dime in advertising. Well done Challenge Wave! :highclap:
     
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  4. spleck

    spleck Tool
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    Why so much doubt in a report that seems to mirror general consensus opinion over the last few years?
     
  5. RadioRaiders

    RadioRaiders RF Black-Belt
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    Calling people randomly and asking them if they experienced a drop call in the last 90 days isn't too scientific, IMO. But maybe it's because I'm a network engineer and used to dealing with real and credible statistics. If my boss asked me how his network was performing and I told him "Well, I called a few random people, and most of them said they were happy" I'd be flipping burgers by the end of the week.
     
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  6. dmapr

    dmapr Silver Senior Member
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    Well, if everyone else is reading their name as carefully as you did, Change Wave can't rest on its laurels just yet :p (Although I have to say it would be poetic justice if everyone only paid attention to the words iPhone, AT&T and VZW in that report :D)
     
  7. charlyee

    charlyee Ultimate Insanity
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    Lol, I will bet you a burger (and RR wouldn't even have to flip one. :D) that people are doing just that. I personally saw iPhone, VZW, and at&t in the subject line, and didn't read the rest of the post.
     
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  8. dmapr

    dmapr Silver Senior Member
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    You did better than I did. I registered iPhone, AT&T and dropped calls on my first pass through and moved on, thinking "nothing new here".
     
  9. spleck

    spleck Tool
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    I'm pretty certain that a company offering opinion data for money will have a scientific basis for their research and probably has spent a fair amount of money validating their statistical sampling method.

    Funny how you can not even read the whole article, jump to some random conclusion based on not reading the article, and THEY are the one making a half-a$$ed report?

    Their report: http://www.changewaveresearch.com/articles/2011/att_verizon_iphone4_20110405.html
     
  10. dmapr

    dmapr Silver Senior Member
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    Well, to be fair, he did say half-a$$ed report, not half-a$$ed company. As far as the report goes, the article does indeed mention the sample size to be slightly over 4000 users. IMHO, the sample size is not large enough to be statistically sound. We're talking about millions of iPhone4 users on both networks spread over a very large geographical area. The latter is very important, too -- just ask any AT&T subscriber in Bay Area who drives I-880 between CA-237 and CA-101 (several miles stretch) if their call drop rate is about once per mile and I wouldn't be surprised if the answer is yes. Jump a few miles to I-280 and you can stay on a call all the way from CA-101 to CA-84 without a single drop. You really need a much larger sample to even out those oddities.
     
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