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AT&T in NYC: Much Improved

Discussion in 'Northeastern US Wireless Forum' started by Guest, Mar 31, 2002.

  1. Guest

    Guest Guest

    AT&T in NYC: Much Improved

    From epinions...

    I started with AT&T about three years ago. I switched to Sprint 3 months later despite having 9 months left in my 1 year contract. The service was just not usable then. I live in Queens. It always took me several minutes to make a call. Once in a call, it would cut me off in a minute or two. It was not much better in Manhattan. In my office in mid-town, there was no signal most of the time. And in my office on Wall street, I had to try hard to find a spot with a usable reception. And the sound was bad too.

    Because of this, I was hesitant to switch back to AT&T at this time. I actually decided against it after reading some recent reviews here. But one day, I got an idea. I could try out AT&T service with my phone from Rogers in Canada without a commitment to AT&T (Rogers uses AT&T for roaming). After trying it for about a week, in both Queens and Manhattan, I was convinced that their service is vastly improved. After that, I ordered a Nokia 3360 from AT&T after the salesman assured me that I could return it within a week if I don't want it, for a $35 charge.

    It has been a week now. I'm more than pleased with the phone and the coverage. I've used the phone for more than an hour's talk time. Send and receive. Queens and Manhattan. Never had a problem. Sound quality is superb. My friend said he didn't even know I was on a cellphone. Emails to and from the phone were instantaneous. The phone size is just right. The phone has a predictive text entry system which works quite well. Using this system, you enter a word using one number per letter and the phone tries to guess the word you want. For example, you enter "74663" the word "phone" will probably show up. (I dropped the phone on the concrete floor the second day, but it seems to have survived without a problem.)

    The plans are good too. I picked their Regional Advantage plan which offers 120 any time minutes plus 2000 nights and weekends for $29.99/month. And domestic long distance is free. If you don't need free long distance, you get 250 any time minutes. I signed up for a 2 year contract which saves me $35 in activation fee plus 1000 more nights and weekend minutes (1000 for 1 year contract).

    AT&T customer service was very good last time I was with them (compared to Sprint's lousy service). This time I called them twice, each time the wait was less than a minute (compared to 40 minutes with Sprint).

    I got the phone package free. It includes a car charger, a holster, a earphone and an extra cover. And it comes with a $50 rebate (from Nokia, I think). It's a great deal
     
  2. IdiOTeQnoLogY

    IdiOTeQnoLogY Bronze Senior Member
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    you must be one unlucky dude ive called sprint customer service every month since Ive been with them a couple times cause of problems the rest for either info on their services or updating to a new phone or questions about their referral program and ive never been on hold more than 15 minutes (which i consider a long time), sometimes a few minutes. glad to hear at&t is better in the area i dropped them 1 and a half years ago cause their service sucked, but like Sprint has improved dramatically in areas so do other carriers. btw is ure at&t new york service GSM or still tdma
     
  3. larry

    larry Sprint loyalist and former mod
    Senior Member

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    Location:
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    I seriously doubt you will encounter a 40 minute cc wait time with Sprint now. The last three times I tried to test I got thru in less than 2 minutes. Ever since the Claire thing started wait times have gone down to alomst nothing.
     
  4. Guest

    Guest Guest

    The first review was made recently (March '02) and here's a very recent one that was made on Mar 31/02

    Pros: Decent signal strength and coverage
    Cons: Prepaid plan terms have gotten worse
    The Bottom Line: Coverage and signal strength was better than I'd been lead to believe. Customer
    service and cost were OK -- nothing special.
    Recommended: Yes

    I've just used AT&T service in the New York metro area. And despite the generally negative reviews on this site [Epinions-NYC], it worked pretty well.

    Service worked fine from some of these areas:
    - Mid-town (east and west)
    - SoHo
    - Downtown
    - Brooklyn (all over)
    - Queens (Jackson Heights)
    - South shore on Long Island (from JFK all the way out)
    - North shore on Long Island, including all the way out on the North Fork

    I used the phone mostly on the street, but the signal strength was pretty good in buildings and in the car as well. Signal strength was weaker on the ferries, as I expected.

    All in all, I was pleasantly surprised by the clarity and lack of dropped calls. I don't know if AT&T has upgraded its coverage of the metro area since most of the scathing reviews were written. I t seems like that must be the case, given how many different areas I traversed.
     
  5. Kenny

    Kenny Senior Member
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    Yes I've seen some comments trickle-in in the past several months regarding the improvements of AT&T Wireless in NYC. Why? Well take a look at this AT&T Wireless Press Release from October, 2001.

    By the way, AT&T GSM service is not available yet in NYC...although I have heard speculation of GSM availability sometime in the 3rd Qtr.

    AT&T Wireless Completes First Phase of Major Enhancement of its New York Area Network

    New Equipment Expands Call Capacity and Quality For Millions of New York Area Customers

    10/23/2001


    Redmond, WA -- In connection with its third quarter earnings announcement, AT&T Wireless (NYSE: AWE) said today that it had completed the first phase of a major enhancement of its New York area network and, as a result, substantially increased calling capacity and improved service quality.

    The New York market was part of a comprehensive multi-vendor network equipment strategy that the company unveiled about two years ago. At that time, AT&T Wireless said that it planned to install new wireless equipment in a number of high-growth, high-use North American markets.

    "AT&T Wireless was able to complete a major overhaul of its New York network on-time and within budget, thanks to the multi-vendor strategy we had in place," said Mohan Gyani, president of AT&T Wireless Mobility Services. "In a matter of months, we totally replaced our previous equipment with a new high-performing network that is scalable to support future growth, standardized and on a modular platform."

    Gyani said that as part of the New York effort, the company installed 13 new switches, replaced base stations in more than 1,040 cell sites and commissioned a new transport network.

    "Concurrent with the success of this effort," he said, "our New York network team has begun its most aggressive build-plan to date and expects to activate more than 400 new cell sites in the New York City area within a year."

    The New York network overhaul was designed to continue to improve key network performance metrics by meeting or exceeding quality benchmarks in accessing the network and completing calls, maintaining call connections and improving voice clarity, according to Greg Slemons, executive vice president, wireless network services.


    "We're proud that our efforts succeeded on all three fronts," said Slemons. "We are exceeding our network accessibility, retainability and voice quality goals as a total network, achieving scores in the high 90 percentile in all categories."

    Slemons said the company completed its New York network enhancement just prior to the tragic events of September 11. "While the network experienced three times the normal call volumes, not one of our new switches went down because of the heavy call traffic," he said. "Throughout the crisis, the network remained on-line and performed well providing much needed emergency service to the agencies responding to the tragedy.

    "We had cell sites out of service in lower Manhattan due to Verizon and power company service disruptions, said Slemons. "We deployed a dozen portable cell sites, redirected some antennas and added more than 600 new radios in lower Manhattan, which increased calling capacity by more than 1,800 simultaneous calls. In just one week, we had more voice paths in lower Manhattan than we had before the disaster."

    AT&T Wireless said its multi-vendor equipment strategy continues to support its digital wireless network in other North American markets as well as its rollout of the world-standard next generation technology.
     

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