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AT&T hidden data transfer charges

Discussion in 'AT&T Wireless Forum' started by maleah18, Aug 19, 2008.

  1. maleah18

    maleah18 New Member

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    This is a warning to anyone who DOESN"T like getting charged for fees they weren't aware of.

    I used to have an unlimited PDA plan. After the need for that service was eliminated, I lowered my plan to just voice and messaging. 2 months later after changing my plan in a corporate AT&T store, I recieved a bill for over $80 in data transfer fees. Apparently, my request to CANCEL my internet services was not clear and they didn't close out everything, but set it up as a pay per use. I had old email accounts on my phone that were still syncing. The rep new of this but failed to inform me. Since I was under the impression my internet service was cancelled as I had asked, I assumed the continuation of emails coming in were in connection to the messaging plan I had added.

    Now, almost $160 in added fees (16 megabytes in 2 months), I have been pleading with AT&T to amend the situation. After countless hours spent going back and forth with numerous AT&T issues, I finally terminated my agreement.

    I've never had worse service (both customer and voice) than I have with AT&T. I'd constantly would get dropped, no matter how great my signal was.

    Point is, thouroughly investigate EVERY transaction completed by a salesman. I put my faith in the representative to make correct changes.

    I've spoke with 2 reps on the phone, my next step is to travel miles back to the store where the change was made. I've tried to seek out email contacts to corporate AT&T. Unfortunatley, AT&T does not make sending inquires in easy if you have terminated your account.
     
  2. Ddeere2

    Ddeere2 Senior Member
    Senior Member

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    Location:
    Laredo, Texas
    My Phone:
    iPhone 3GS 16Gb
    Wireless Provider(s):
    AT&T
    Sorry to hear about that. But what the rep did was right. They canceled the plan as you had asked, you should of asked to had data blocked if you no longer needed or wanted to use the internet with your phone. Also, not trying to sound mean, you should of reconfigured your phone to not sync and retrieve your emails. Once again, sorry to hear about your mishap with AT&T.
     
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  3. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

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    In future with any other carrier you use, request a data block. They all have it and it will spare you from going through this same problem again.
     
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  4. hme83

    hme83 Bronze Senior Member
    Senior Member

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    Location:
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    My Phone:
    Nokia E7, E70-2 & 6820
    Wireless Provider(s):
    at&t
    Another useful step is to monitor your account activity via the available on-line account management system, especially when you have relied on someone else to make a desired account or feature change.

    While OLAM data usage is typically delayed by several days (and can be delayed far longer), a periodic review of your current usage/features will help catch errors in account changes more quickly than waiting for the next billing statement to arrive.

    Hopefully you'll make some progress with a visit to the store where the change was made; I'd at least hope at&t would meet you part way re: the charges, and especially if the store has documentation that you'd asked for the internet to be disconnected (and not just that the discounted PDA data plan be discontinued).
     
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