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Asurion, cell phone insurer, reaping profit

Discussion in 'GENERAL Wireless Discussion' started by Telekom, Nov 15, 2010.

  1. Telekom

    Telekom Bronze Senior Member
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    Verizon Wireless calls its mobile phone insurance program Total Equipment Coverage. Sprint Nextel has Total Equipment Protection. T-Mobile USA: Premium Handset Protection. The names are barely distinguishable, and the insurance all comes from the same place: Asurion, a 16-year-old company in Nashville that would prefer you never heard of it.

    Asurion, which has 5,000 employees in more than two dozen offices around the world, is the quiet giant of the mobile phone industry. The four top wireless carriers offer its insurance exclusively, and more than 20 percent of the 293 million mobile customers in the United States pay Asurion to protect their handsets, according to the company. Asurion charges policyholders between $5 and $12 a month, depending on the model and type of coverage. If a customer loses a phone, breaks it, drops it in the toilet, or renders it unusable in any way, Asurion will try to ship a replacement in a single day - after the person pays a deductible.

    Some accident-prone owners - and parents of phone-toting kids - praise the sense of security Asurion provides. Consumer advocates, though, almost uniformly say the insurance isn't worth the extra expense.

    "We think it's worthless," said Michael Shames, executive director of the Utility Consumers' Action Network. Consumer Reports magazine advises cell phone shoppers to skip the coverage and hang on to their old phones as a backup should the new hardware meet its demise.

    Asurion, cell phone insurer, reaping profit
     
  2. Yankees368

    Yankees368 Compulsive Signal Checker
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    The amount charged for insurance is insane. $10 a month, over the length of a 24 month contract is $240. If you do end up using the insurance, there is a $150 deductible. That is nearly $400, pretty much the cost of buying a phone off contract anyway.
    Waste of money.
     
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  3. QLR

    QLR RIP Note!
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    Yikes! I didn't know that the fees can g:)et that high! I have just the insurance for my phone and it's $6 per month. I don't normally insure phones, but my phone is $530 new and I don't have the money lying around to replace it. It came in handy for me when I dropped the thing and a bus ran over it. $90 and one day later, I:rolleyes: have. NEW replacement. I couldn't believe that I got a new phone. I have 2 other lines on my plan and I have no insurance. If they break, I can just replace them with 2 4 year old phones that can be activated.
     
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  4. Fathead

    Fathead In the Industry
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    $8 a month and a $90 deductible on Verizon. On a phone like the X that retails at what, $550, Insurance saves more than $200.
     
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  5. M in LA

    M in LA Mobile 28 Years Plus
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    Haven't had phone insurance in 15 years. Never needed it, and for me, not worth the extra monthly cost.
     
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  6. Yankees368

    Yankees368 Compulsive Signal Checker
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    Honestly, with apps like Lookout that will locate your phone via GPS to within a few feet, it is almost impossible to lose a phone. Sure, you can still break it, but I have yet to have that happen.
     
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  7. AnthroMatt

    AnthroMatt Big Meanie
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    At least with Sprint, insurance only is $4/mo and the deductible is never above $100 ($50 for regular phones).

    Still, since I have 4 lines on my account, one of them is almost always due for an upgrade or soon to be eligible, so I just keep my old phone handy and will wait it out if I ever lose my phone.
     
  8. QLR

    QLR RIP Note!
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    On Verizon, it depends on the phone chosen. Smartphones and some high end feature phones are subject to higher premiums and deductible. Normally, it's $6 or $8 per month with the $90 deductible and $4 or $6 monthly with a $50 (probably less) deductible. I think MetroPCS has a similar policy as well. I could have chosen the eight dollar option but I wanted to keep the two bucks... and the extended warranty doesn't apply in Florida. Something about the laws, I think. So if phone breaks after 12 months, I can just pay $50 and be done with it.

    I wish I had different lines up for upgrade at various times... mine is eligible 9 days after the other 2 lines lol.
     
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  9. AnthroMatt

    AnthroMatt Big Meanie
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    Yeah, with Sprint now you have to pay $35 without insurance if you want a warranty repair, even if the warranty hasn't expired. If you want free warranty work you need to ship it off to the manufacturer. However, now if you break your phone but it is repairable (cracked screen, broken hinge), you still can pay Sprint just $35 to get a new (refurb) phone even if you don't have insurance. It seems like each company has plusses and minuses.
     

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