Welcome to Our WirelessAdvisor Community!

You are viewing our forums as a GUEST. Please join us so you can post and view all the pictures.
Registration is easy, fast and FREE!

Are ESNs Accurate?

Discussion in 'Sprint Forum' started by jimmychen714, Aug 14, 2009.

  1. jimmychen714

    jimmychen714 Banned

    Joined:
    May 12, 2009
    Messages:
    38
    Likes Received:
    0
    Wireless Provider(s):
    AT&T
    The last time I checked an ESN, they told me that the ESN was clear. However, when I tried to activate it, they told me that the ESN was bad. Why is that? I asked a friend and they told me that when Sprint customer service and reps do an ESN check, they don't really go through with a "trial activation" where they try to activate it to see if it's clear, instead they act on a list that isn't as up to date.
     
  2. larry

    larry Sprint loyalist and former mod
    Senior Member

    Joined:
    Oct 2, 2001
    Messages:
    13,722
    Cell Tower Picture Gallery:
    165
    Likes Received:
    48
    Location:
    Orange County, CA
    My Phone:
    Galaxy S22+
    Wireless Provider(s):
    T-Mobile
    I once sold a phone to someone on ebay and they claimed the ESN was bad (even though it wasn't). They said they tried to activate it through customer service and got rejected. So I called in to see what the problem was. They told me there was no problem. So I told her to try again. She did and it worked fine the 2nd time. So I am not sure why the system rejects ESN sometimes even though they can be good. Your case might be something different though.
     
  3. Telscape

    Telscape New Member

    Joined:
    Apr 29, 2009
    Messages:
    14
    Likes Received:
    2
    Location:
    Los Angeles
    There are differet reasons why an ESN# would get rejected at the switch:

    • It could be that you have a phone model that is no longer approved by the carrier,
    • It could be that the ESN# has bee reported Lost/Stolen, therefore it's "tied".
    • If an MVNO is trying to activate a SPRINT direct ESN#, it will also get rejected.
    • The PRL on the phone maybe incorrect also causing rejection.
    For the most part these are some of the major reasons.

    Telscape.
     
    2 people like this.
  4. larry

    larry Sprint loyalist and former mod
    Senior Member

    Joined:
    Oct 2, 2001
    Messages:
    13,722
    Cell Tower Picture Gallery:
    165
    Likes Received:
    48
    Location:
    Orange County, CA
    My Phone:
    Galaxy S22+
    Wireless Provider(s):
    T-Mobile
    Never heard of that one before. You mean the system is smart enough to know which PRL version is in a particular handset? Interesting.
     
  5. jimmychen714

    jimmychen714 Banned

    Joined:
    May 12, 2009
    Messages:
    38
    Likes Received:
    0
    Wireless Provider(s):
    AT&T
    Yeah, the whole bad esn thing was a pain. It's actually making me consider paying extra when I buy a new used cell such as or whetever site that gives me a history on the phone like PhoneHistory. Sounds a little silly, but a third party might help with my investment. I would rather do that then deal with another goddamn paperweight.
     
    #5 jimmychen714, Aug 18, 2009
    Last edited by a moderator: Sep 24, 2009
  6. Telscape

    Telscape New Member

    Joined:
    Apr 29, 2009
    Messages:
    14
    Likes Received:
    2
    Location:
    Los Angeles
    Hi Larry (Super Moderator),

    I appreciated you sending a "Thank You" note, especially form someone of your stature.

    Telscape
     
  7. jimmychen714

    jimmychen714 Banned

    Joined:
    May 12, 2009
    Messages:
    38
    Likes Received:
    0
    Wireless Provider(s):
    AT&T
    **update**
    I actually did a little more research and called a few friends who work in the industry. In Sprint's case, the most common reason for my situation is that there are two different databases for ESN checks. One database, which is commonly used by service reps, checks to see the account is cleared based on bills and payment status. However, the one people should be concerned about is the activation database, which is the database they use when they are doing a sort of "trial run" on the ESN to see if it can be activated. Basically, it's like a dry run.

    And unfortunately, there is a certain time delay between the two databases. The source I got this from is reliable, but I really wish he would give me more concrete proof like a flyer or a webpage or something. Damn, release forms...
     
  8. SuperClarkKen

    SuperClarkKen Banned

    Joined:
    Aug 25, 2009
    Messages:
    13
    Likes Received:
    0
    You know something's wrong when a third party provides an automated solution and Sprint doesn't.
     
    #8 SuperClarkKen, Aug 25, 2009
    Last edited by a moderator: Sep 24, 2009
  9. jimmychen714

    jimmychen714 Banned

    Joined:
    May 12, 2009
    Messages:
    38
    Likes Received:
    0
    Wireless Provider(s):
    AT&T
    Amen to that.
     
  10. SuperClarkKen

    SuperClarkKen Banned

    Joined:
    Aug 25, 2009
    Messages:
    13
    Likes Received:
    0
    Whatever did happen to PhoneHistory? I used to use that back when I was paranoid. Isn't it basically the same thing as CheckESN?
     
    #10 SuperClarkKen, Sep 1, 2009
    Last edited by a moderator: Sep 24, 2009
  11. GreenMachine949

    Joined:
    Sep 16, 2009
    Messages:
    21
    Likes Received:
    0
    I called Sprint customer service twice today to check to see if an ESN was clear on their system. Both times they refused to do so unless you have an active line with them. They also made me wait 5 f\'n minutes before they told me that.

    What brought on that policy change and what is the thinking behind that?
    A few months back it was no problem for them to pop the numbers in and check to make sure a phone was clear on their system. I know of no other carrier that uses blacklists that had a problem checking that information out.
     
  12. Fire14

    Fire14 Easy,Cheap & Sleazy
    Senior Member

    Joined:
    Sep 27, 2002
    Messages:
    8,446
    Cell Tower Picture Gallery:
    293
    Likes Received:
    2
    Location:
    Union County NJ
    My Phone:
    EnV
    Wireless Provider(s):
    Verizon

    I think the key here is that you are not a customer or have an active line with them, since they would be researching this for someone that won't be activating the phone on their account. To me it frees up the Reps to handle the paying customers.
     
  13. GreenMachine949

    Joined:
    Sep 16, 2009
    Messages:
    21
    Likes Received:
    0
    Hey, I was checking the ESN on a used phone which I intended to activate on the Sprint Network. And since they gave me (a potential customer) crap about it and spent more time trying to pressure me into setting up a phone, regardless of whether or not I had a phone, rather than actually helping me.
     

Share This Page

Copyright 1997-2022 Wireless Advisor™, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice