My husband has an LG AX245 (Alltel network) and has been having some problems with it. It will just "turn off" for no apparent reason. I have heard issues about "freezing", but I don't think this is the case, as he doesn't have to remove the battery, he just has to turn it back on. It will do it with a full charge, in an area where he has a good signal (I asked him if it was doing it as a "power save" function, and it isn't). We ordered the phones last week when we switched from Sprint to Alltel. I ordered them online, so now I am having problems with the customer service at the retail locations... The location we went to today to see about switching it told us that because we had ordered it online (although it was at www.alltel.com), that we would have to send it back to them, there was no way we could exchange it in the store... Aaarrrrgggg! So, since he will be without a phone for a week (time it takes to get the phone back to Alltel and for a new one to be sent out) I want to make sure that it is just HIS phone and not a problem that others experience with the AX 245 as well. If so, he is thinking about the Nokia 2865i, although he really likes some of the features of the AX245. I contacted customer service with Alltel and told them that when I purchased the plan and phones through alltel.com I would expect the same level of customer service from an authorized retail location. I would expect to be treated this way if I had bought the phone from EBay or Joe's Phone Emporium, or whatever. The customer serv. rep kind of blew me off, until I made it very clear we NEVER had this problem with the customer service at Sprint, and after a week of dealing with roaming issues and now the phone issue, they (Sprint) were looking better and better (then asked when we had to cancel the contract - which she didn't like). But, I would like to get some inpur about this phone, before we send it back (so that we do not have the same problem with the next one). Thanks.