I've been with sprint since Oct, and to say the least I havnt been satisifed. Sorry if this gets long, I just want to see what everyone suggests I'm having HUGE problems with Razr V3ms refurbished phones. Heres what happend: Got a new Red Razr V3m for free with a 2yr contract. I got the free incomming calls plan, unlimited txt, and nights starting at 7pm and the protection plan on my phone. All in all my monthly bill is around $80. Thats not the problem, at all! 2wks after getting my new phone it got wet and it died. I sent my broken one in, at a deposit cost of $50 and they sent me a refurbished one. Right off the bat I noticed a crack in one of the hindges and the phone lagged terribley, froze ALL the time so bad to the point where I had to turn my phone off and on, it dropped calls, and when I call someone the sound doesnt come in right away. The person on the other line usually says "Hello" 3times before I hear anything. I brought the phone to a sprint store and showed them the crack and told them about my issues. I watched the store manager in horror pull/tug/and try to twist the screen to "test the crack" and he said the phone was fine. He then continued to tell me that the lag/freezing/dropped calls was normal. What?? He then told me to check the motorola web site for software updates.. there were not updates..at all I leave the store 100% unsatified and I open my phone to make a call, and it falls apart in 3pieces...the crack gave out. I return the next day and I said I want a NEW phone. THey said all they can give me is a refurished one at the price of $50 for a deposit AGAIN! I refused and told them to cancell my service and I would pay the cancellation fee. The manager then waived the $50 and sent in a for another refurbished phone. A week later I get my phone. It has ALL the same PROBLEMS as my old one minus the crack. So now, I've had enough. I'm not going to continue paying them money for a phone that doesnt work correctly..and they are going to tell me that its normal for a phone to act that way?? The sad thing is I dont want to give up my free incomming plan, I love it. It works perfectly for my lifestyle. So I thought about calling sprint retentions..? Do u think I should give them a try or just cancel all together?? I would be satisifed if I could just get a NEW WORKING phone, at no cost to me. Thats all! So the real question is, is that possible through retentions or will I be wasting my time? Or is there ANYTHING I can do to get my phone working properly?? Sorry how this got long... try to ignore the venting part of it.