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WEST U.S. -- Alltel merger

Discussion in 'Alltel Forum' started by madfinn, Nov 16, 2010.

  1. madfinn

    madfinn New Member

    Joined:
    Nov 15, 2010
    Messages:
    18
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    Location:
    montana
    My Phone:
    lg tritan
    Wireless Provider(s):
    altell?
    Well att merger with altell sucks, att offers u a free phone not even comparable to the phone that wife and i have, e-mailed and telephone no support to get comparable phone, probably switch to verizon unless they give me comparable phone, thank you:)
     
  2. madfinn

    madfinn New Member

    Joined:
    Nov 15, 2010
    Messages:
    18
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    0
    Location:
    montana
    My Phone:
    lg tritan
    Wireless Provider(s):
    altell?
    Re: Altell merger

    Funny alltell dont even response lol
     
  3. M in LA

    M in LA Mobile 25 Years Plus
    Super Moderator Senior Member

    Joined:
    Sep 24, 2004
    Messages:
    8,050
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    Location:
    Los Angeles, CA
    My Phone:
    iPhone XS Max, iPhone X
    Wireless Provider(s):
    Verizon (since 1994)
    Re: Altell merger

    Unfortunately with network takeovers like this, where there is a need to replace a phone for compatibility (in this case going from Alltel's CDMA network to AT&T's GSM network, two completely incompatible technologies), you will run into a situation such as this.

    Phones that are free (to everybody), will be offered first. Your phone, the LG Tritan, is between a regular phone and a smartphone. Verizon would call it "an enhanced device". For you to get a comparable AT&T phone would cost a little money (up to $100, I'm guessing). They won't offer a phone at a cheaper price just because of the situation you are in. You would think they should, but the sad fact is they won't.

    True, it isn't your fault the carrier you were with was sold to AT&T, but because it was, you are left with a choice, one you are not happy with. If you've tried to call Alltel, don't bother. The "Alltel" that exists now is NOT the same Alltel you had. The company that took over the leftovers Verizon and AT&T couldn't keep decided to retain the name and branding, which makes it very confusing since it's a common misconception that the original Alltel is still around, which it's not. Old Alltel is now Verizon in most areas and AT&T in others (as in your case).

    It's unlikely AT&T will do much for you. Your best bet is to switch to another carrier, though to add insult to injury, if you are still under contract on your current Alltel phones, you will be liable for an early termination fee as AT&T picks up the contract just as it is from Alltel, so you could be looking at nearly $400 ETF charges.

    Hate to be the bearer of bad news, but this is the unfortunate side of the cell phone game.
     
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  4. madfinn

    madfinn New Member

    Joined:
    Nov 15, 2010
    Messages:
    18
    Likes Received:
    0
    Location:
    montana
    My Phone:
    lg tritan
    Wireless Provider(s):
    altell?
    Re: Altell merger

    contract is up lol
     
  5. hme83

    hme83 Bronze Senior Member
    Senior Member

    Joined:
    Dec 14, 2006
    Messages:
    1,035
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    Location:
    Oklahoma
    My Phone:
    Nokia E7, E70-2 & 6820
    Wireless Provider(s):
    at&t
    Re: Altell merger

    It's a non-issue in this case since the OP is outside of contract - but I'm surprised the carriers get away with this in terms of users they acquire who are still under contract. You'd think there would be some legal protection for the consumer in requiring that they be provided with a legitimately comparable class of equipment ("comparable" is always pretty loosely defined by the carriers anyway), or the aquiring carrier doesn't get to assume the remaining contractual obligation of the customer.

    It's not fair that the consumer who is happily fulfilling the obligations of their purchase decision isn't really made whole in terms of the functionality of their equipment replacement. :(
     
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  6. madfinn

    madfinn New Member

    Joined:
    Nov 15, 2010
    Messages:
    18
    Likes Received:
    0
    Location:
    montana
    My Phone:
    lg tritan
    Wireless Provider(s):
    altell?
    Re: Altell merger

    Well got new phone samsung strive, and no service yet. but _____ed about phone gave me 25% off bill for 2 yrs:nono:
     

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