We went to the Alltel retail store yesterday and purchased 2 new LG phones. This is my first cell phone, but my husband has had an LG phone with Sprint for about 3 years. At the end of the transaction the salesman took my husband's old phone and the new phone in order to transfer all of his stored phone numbers/contacts. The store was past closing time and we went on our way. Meanwhile my husband went to check his numbers but the phone needed charging first. When we got home, he hit the roof. There are no numbers left on his old phone and the numbers on his new phone aren't his! There are a bunch of contacts from someone else's phone! Now what? Do they do any kind of back-up on the machine they use to do the transfer or is he left with having to not only enter all the phone numbers by hand, but also trying to remember who all was in his contact list and how to contact them without his stored phone numbers? He wants to storm back and demand a refund and never deal with Alltel again. Thanks, jrh12 p.s. We use a Palm PDA and some of his numbers are stored there. Is there a way to at least transfer these numbers electronically?