I am SO ticked at the moment... I am ready to just cancel the entire service and go back to Sprint... I have been going rounds with Alltel in regards to returning a phone we received less than a week ago (LG phone kept shutting off on my husband). Because we had ordered the service and phones online (and that is the last time I try to do something that is more convienent for me), the store brushed me off and told me to contact the number on the back of the invoice. When I call, I get Alltel. It is the same menu as when I call 800-Alltel1 (which I have done a lot the past few days). So, why is it that if I am having a problem with the phone, there is nothing that Alltel can do? I went through the proper channels in obtaining an RMA#. I was assured by customer serv. that because it was a defective phone, that I would not be charged for shipping (a shipping label was to be e-mailed to me within the day - or so I was told). After talking to 5 different people at 866-582-3555 (the Alltel online store) I finally got frustrated enough to contact the 800-Alltel1 line again this evening. After talking until I was blue in the face about what was going on, and worrying that the 15 day service guarantee would lapse before I was able to get a new phone, and getting no where, I asked to speak to a supervisor. I talked to this jack*** until I was blue in the face. He couldn't tell me why I had to contact "Let's Talk" (which I was told by the first person is a division of Alltel) concerning the phones, because I had ordered the phones through them, but could discuss or change the service associated with the account with 800-Alltel1, even though I had ordered both at the same time from the same website.... This does not make Alltel customer service look that appealing to me. My husband and I are seriously looking at going back to Sprint and when I made that clear to customer service that if this is not resolved by tomorrow, that is my intentions, I got the impression that the customer service rep was like "so what?!!!". To me, customer service is a large part of why one deals with one company over another. Late this evening, I did receive an e-mail from "Let's talk' with a shipping label so I can fianlly send the dang phone back to them and get a replacement. I am going to call tomorrow morning (as they are closed now) and see if they will send out a replacement once they have a tracking number (I guess the policy is they receive the phone back, process it, and then send out another phone) as this whole process has been held up sicne last weekend because I was not receiving the shipping label. Has anyone else had this problem with Alltel, or am I the only person in the world tha has ordered the service and phone from alltel.com and had to return a defective phone? Any suggestions to get Alltel to send out a replacement once they receive a tracking number for the one I am returning? Sorry about the rant. If we weren't looking at a move to an area where Alltel is strongest, I would have told them where to put their service contract about the 5th time I had to call them concerning the same problem.