I called sprint yesterday to ask about returning my 6700 even though I have had the phone for 6 weeks now. When the woman asked me why I said "it just does not do what I was promised along with other various problems I had" Without wasteing a second she replied yes we are aware of problems with the phone.:O Did you want us to send you a different phone to replace it or just a refund? I thought OH MY GOD! Sprint admits it????? So they are sending me out a return kit to send the phone back to them for a full credit. I was and still am in shock.:speechles :speechles SO today I spoke with a sprint rep at the store and he confirmed several issues the phone has. (sorry I do not remember actuallly what they are) I also had a problem if you push in the joystick and hit the windows key the screnn goes into alignment mode. Some of the the things the phone does not do are covered in another thread below. Good luck.. Oh I got a A900 instead, nice phone.