CENTRAL U.S. -- Aircard & Fraudulent Voice Charges

You're not the only one this has happened to. There are some threads on sprintusers.com as well as howardforums discussing the same issue. It appears the sprint database may have been compromised and people are cloning phones. It's been going on for awhile and Sprint is well aware of it.

 

Yep, I actually started the main thread on hofo. One of my lines was compromised and was seeing the same charges as you. Call the Sprint Fraud dept., and they should be able to to care of it pretty quickly.

http://howardforums.com/showthread.php?t=1553717&highlight=cuba

 

Wow. I didn't know that this could happen. My best friend had the same problem as well. She thought that it originated from a phone that was ordered but not received. She was billed last month $281 in overages, $75 in data fees, several 411 calls, and those dingy $10/month SMS services. She called CS and they essentially told her to pound sand... even when the billing showed that she was talking AND using data on the affected phone AT THE SAME TIME. The cloner must have been in metro Atlanta since all calls originated in ATL and most of the calls were to Atlanta area phones.

So she did pound sand... over to Verizon. Sprint has since credited her account but my friend is not coming back.

How is it the system cannot recognize one phone number being active on multiple devices:headscrat

 

The thing that bothers me is that it's been going on for at least two years, and Sprint apparently hasn't been able to stop it.

Here's a news story that's from two years ago.

Hit by ID theft, then plagued by Sprint - The Red Tape Chronicles - msnbc.com