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Add-a-line issue

Discussion in 'Sprint Forum' started by aleckert, Aug 18, 2006.

  1. aleckert

    aleckert New Member

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    We tried to add a 4th line today to give my stepdaughter a phone for her birthday. We have been Sprint customers for almost 10 years. We were told that we had to wait a month to add another line because it hadn't been 9 months since we added our third line. Mind you, Sprint overcharged us for about six months in a row to the tune of $800 and it took me over 15 hours of calls to customer service to finally figure out why our phone bills were so astronomical. I do not understand the policy on adding lines. We were told that if we were brand new customers and wanted four lines, we would be able to get them on the spot. It seems that Sprint doesn’t favor their existing customers. Anyone have some insight on this problem or suggestions about how to get around this issue?
     
  2. AnthroMatt

    AnthroMatt Big Meanie
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    I have never heard of having to wait to add lines with sprint. Either you are eligible to add a line or you aren't. Have you tried a different store, adding online, or ordering by phone?
     
  3. aleckert

    aleckert New Member

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    Here's what I did to get the new line activated. I called *2 and said "cancel service" was redirected to a retention specialist. They the called whooever and were able to waive the 9 month rule. I now can have up to 5 phones, a $600 spending limit for a month with no limit on the remaining months. I explained to them that I felt that they were valuing new customers over existing customers and said that after all the other problems I've had the past 8-10 months, I thought they should be able to waive the 9 months. So, they did.
     

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