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866-463-3020 Uh-Noi-Ing!

Discussion in 'Sprint Forum' started by Twr1, Feb 7, 2007.

  1. Twr1

    Twr1 New Member

    Joined:
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    Location:
    Illinoiz
    My Phone:
    Razr V3m
    Wireless Provider(s):
    Sprint
    So, I buy a couple Razrs a few months ago. Several weeks later I start getting telemarketing calls from Sprints Marketing Dept. at 866 463 3020. "No, I don't want to buy a new phone, put this number on your Do Not Call List". I still received the calls day after day after day for weeks. Apparently they think their customers are morons so they must be asked every day. I really can't think of a better way to piss somebody off.

    Since telling them over the phone does not work. I sent an email to officeofprivacy@nextel.com from the Sprint/Nextel Privacy Policy. I received a reply along with a read receipt that my number will be put on the Do Not Call List. Surprisingly (or maybe not) I received another email telling me the procedure to take to get my name "off" the DNC and to follow these instructions! I don't want my number OFF the list. Ha Ha, Nice try.

    Since there's been a whole lot of "dropping the ball" going on, I expect more as I can only see all of this as "acts of desperation" on Sprints behalf. Who in their right mind would call their customers over and over without documenting the word NO!

    The law in my state says they have 30 days to comply or a minimum $500 per call after that. I know it's just a matter of, look up my account, check the box, hit Enter to get my number on the list. I'm setup to record all conversations from that number should it happen again. I'm curious to see if it takes a full 30. It should have been cured on the first call.

    But that's not the problem. The real problem is I don't give damn now.
    I don't care about Retentions.
    I don't care about ecare.
    I don't care about losing my deposit.
    I don't care about "Somebody Dropped The Ball" and we'll fix it for you.

    If they can't make it happen, I will.

    In my area, my two other carriers would be Cingular or Verizon. For those with the experience, have either of these Carriers started telemarketing you after buying a phone?

    Thanks,
     
  2. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
    Senior Member

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    Location:
    Reading, PA
    My Phone:
    Blackberry 8830
    Wireless Provider(s):
    Sprint
    i have never ever heard of somethinglik this happening before..........when i had T-Mobile i remember they called me once in my 1yr contract span........and they asked if it was a good time........i said no and that i wasnt interested in answering any questions and the CSR said that they would take my number off the list.........they never called back........never had an actual problem with something like that
     
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  3. Twr1

    Twr1 New Member

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    Razr V3m
    Wireless Provider(s):
    Sprint
    Thanks for the reply SmArTeStChIlD421,

    Yes, I've never had it happen before either. I don't mind a once a year call to ask how I'm doing.

    I suppose I should have asked my question in one of the relevant forums, sorry about that. I just want to arm myself with enough information to make a jump seamless if I have to.
     
  4. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

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    Verizon (since 1994)
    I've never had Verizon, T-Mobile or Cingular call me for anything, telemarketing or otherwise.

    I can't believe how incompetent their Telemarketing department is. You would think the first "NO" would be enough? Apparently not. Wow!!
     
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  5. Twr1

    Twr1 New Member

    Joined:
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    Location:
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    Razr V3m
    Wireless Provider(s):
    Sprint
    Thanks Mike, it helps to know that.


    For those that have been hit with telemarketers, I've compiled some information that will hopefully save you some time.

    According to this list of Sprint contacts, 3 of the 5 numbers are listed under Sprint Marketing. The WhoCalledUs website lists complaints for each number along with a Frapper map of the ZIP code the complaint came from. Be patient, it takes about 30 seconds to load.
    866-463-3020 had 600 complaints.
    866-463-3021 had 67 complaints.
    888-760-2478 had 361 complaints.
    866-877-9830 had 55 complaints.
    866-463-3017 had 20 complaints.
    There may be more.

    Posters claim getting 8 to 10 calls per day. Some have been getting calls for months. Asking them to stop may get more you calls with many of them being hang-up calls or just background noise without anyone speaking. Some posters, along with myself, were told to put their name on the National Do Not Call List. I told “Tina”, since I had a business relationship with Sprint, that would do me no good and to put me on Sprint's DNC list. She told me there was none and the calls kept coming.

    Some posters mention the calls are from Etelecare and they are contracted by Sprint to be an agent. Etelecare has call centers in the US and the Philippines and boast of helping Wireless Carriers reduce churn by locking customers into 1-year contracts. When one poster called Sprint to complain about the calls, the rep confirmed someone had accessed their account info around the time of the call. Others claimed being sent phones that they did not ask for.

    So, is there any way to confirm Sprint has hired a telemarketing firm in the Philippines? Meet Helga, she worked at the Etelecare Call Center on the Sprint/Nextel Project and lives in Quezon City, Philippines.

    There are at least two ways to get on Sprint’s DNC list, 888-382-1222 that is listed in the Sprint’s Contact page or by sending an email to officeofprivacy@nextel.com It may be better to send an email and “save it” should you need it in the future.

    Hope this helps,
    Good Luck
     
  6. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
    Senior Member

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    Location:
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    My Phone:
    Blackberry 8830
    Wireless Provider(s):
    Sprint
    thats really frustrating and that list of Sprint numbers will be a big help
     
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  7. ace41690

    ace41690 Junior Member
    Junior Member

    Joined:
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    Location:
    Connecticut
    My Phone:
    HTC Hero
    Wireless Provider(s):
    Sprint
    This happened to me also, threaten to sue them, that worked for me.
     

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