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2 phones, 1 issue

Discussion in 'Verizon Wireless Forum' started by Javan, Feb 26, 2009.

  1. Javan

    Javan New Member

    Joined:
    Jan 25, 2006
    Messages:
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    Location:
    Northern NY
    My Phone:
    Moto V750
    Wireless Provider(s):
    Verizon
    I have 2 phones on my plan. 1st is the V750 that I use, 2nd is the old V3M that my wife uses. Problem is her phone. she has basically no signal in our house, where I have tons. Then there are times that I can look at her phone and see a full signal, but when I dial a number, it goes to zero bars and a failed call. My phone has plenty of service no matter where I am in the house.

    I have tried to the *228 to update the prl, but the call fails every time. I have a feeling the PRL is old and that the SW is also out of date.
    S/W NEWC_01.05.0A
    PRL 51218
    ERI version 4

    I do not live near a VZW store (30 minutes away), so I would prefer to fix this from home if possible.

    I tried to do a firmware update via the moto website, but the site says I have the latest.....

    Any thoughts on this?
     
  2. Stupiud

    Stupiud Yea, I can hear you now!
    Senior Member

    Joined:
    Jan 4, 2003
    Messages:
    1,463
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    Location:
    Now in the DC Metro area!
    My Phone:
    D2
    Wireless Provider(s):
    Verizon Wireless
  3. Dwimmerlaik

    Dwimmerlaik New Member

    Joined:
    Feb 28, 2009
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    26
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    Location:
    Texas
    My Phone:
    LG Voyager
    Wireless Provider(s):
    Verizon
    You may need to do the Verizon wireless firmware update also. You can download the latest F/W update from...

    Here


    But you will need the Multi-Flex from the Motorola PST to do it. Firmware updates are pretty tricky too and you can possibly brick your phone if you do it incorrectly so you may just be better off driving the 30 Min. to the store or getting the extender as was also suggested.
     
  4. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
    Senior Member

    Joined:
    Jun 25, 2006
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    3,869
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    Location:
    Reading, PA
    My Phone:
    Blackberry 8830
    Wireless Provider(s):
    Sprint
    updating the PRL will do nothing..........PRL only decides which carrier to roam on when and where.......it may genuinely be that the V3M doesnt pick up the signal because the antenna is actually crap
     
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  5. M in LA

    M in LA Mobile 28 Years Plus
    Super Moderator Senior Member

    Joined:
    Sep 24, 2004
    Messages:
    8,053
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    Location:
    Los Angeles, CA
    My Phone:
    iPhone 13 Pro Max, XS Max
    Wireless Provider(s):
    Verizon (since 1994)
    Well said and correct (on both points)! :thumb:

    IMO, the RAZR phones are woefully outdated and prone to issues such as this.
     
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  6. Stupiud

    Stupiud Yea, I can hear you now!
    Senior Member

    Joined:
    Jan 4, 2003
    Messages:
    1,463
    Likes Received:
    9
    Location:
    Now in the DC Metro area!
    My Phone:
    D2
    Wireless Provider(s):
    Verizon Wireless
    Quit picking on the newbies! ;)
     
  7. SmArTeStChIlD421

    SmArTeStChIlD421 Silver Senior Member
    Senior Member

    Joined:
    Jun 25, 2006
    Messages:
    3,869
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    3
    Location:
    Reading, PA
    My Phone:
    Blackberry 8830
    Wireless Provider(s):
    Sprint
    i'm just saying nothing like some good old gospel truth
     
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