So here it goes.. bought the touch pro last December at BEST BUY.. loved the phone.. came to it from the original touch. At first, I noticed a few more dropped calls than usual, but attributed that to just hiccups in coverage. I'm not really the avid modder.. I add software I like, different wallpapers and sounds, but I don't go after registry hacks for network access management or power management. I just try to train my coverage and setting to maximize my experiences. Anyway, come April 2009, I moved to another apartment about 5 miles across town. I moved to an apartment complex in line sight view of an interstate...very urban... and considered by sprint to be in "excellent" dark green coverage (per map). Unfortunately, from day one, I wanted to leave sprint kicking and screaming. My touch pro would work outside.. but the signal strength maintained at about -104dbm outside..and once inside.. no usable service whatsoever. I tested it in several buildings here.. all the same. So I opened a ticket in May, asking sprint to look at my coverage. That went nowhere. Fast forward to July. The coverage seemed even worse... Well, woke up one morning in August.. my touch screen no longer worked. Just gone! So I took it in... replaced via insurance.. phone #2 seemed about the same, perhaps a little less competant.... I ended up opening another ticket.. taking my complaints to the buzzaboutwireless forum. A ticket ended up being opened and forwarded to exec services..after a network test and test of my call statistics, they concluded my coverage was weaker than excellent, but that I should have a better experience and suggest an airrave. Well what do you know? My phone died a week ago. I'm now on touch pro #3... on the way home from the store, I just about fell over... the speaker on the phone was rattling so bad, I couldn't bear to talk on it.. But it was too late in the day.. so I went home.. walked in my apartment.. and guess what? I WAS ABLE TO HOLD A CALL! So the very next day, I get a followup call on my ticket, to find out how my phone was working..and check on the airrave need. I very sheepishly explained to the rep that while the 3rd touch pro was getting about the same dbm readings, it was able to hold a call indoors with 65% more success, no drops in most places. Unfortunately, I can't stand the vibrating speaker and they have now ordered yet another... So the question comes down to this... What did sprint realize or what have they modded to get a refurb to perform and hold a weak signal better than 1 new device and 1 refurb? i'm scared that #4 will have the same coverage ills... bummer.