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So, I went back to the shop, and they just tested it and said "it's dud... here's a new one" so I got a new charger. Just like that. all is well...
There was one other thing... how many times have you charged it? The manual says that it can take 2-4 charges & discharges for the battery to...
Ok, I'm in the UK, so the numbers may be different - the shops certainly are. I got my phone free from a shop called Phones4u (rediculous, I know)...