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Yes, I realize it's a 3-year-old post, but I work in wireless customer service, and the issue is still very much alive, despite the age of this...
You can improve your Customer Service experience by at least being civil if not polite, staying focused on the problem, providing the rep with...
It's not just that the guy was rude. I can ignore rudeness. But he hung up on me while I was still working on his account, documenting that he had...
It's unlikely I'll ever speak to him again, as incoming calls are queued in FIFO, and I pick up the next call in queue as soon as I log in after...
$2.49 a minit on a cruise ship- turn the thing off and enjoy the cruise. What's the point of yakking to people while you're in the middle of the...
I might have suspected some equipment quirk if it had been a single device, but this affected two handsets and a laptop air card. I still haven't...
I'm a tier 1 customer service rep at a wireless call center. I had an odd call from a customer recently, in which he stated that all three of his...
