Results 1 to 12 of 12

T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

TM PR: http://biz.yahoo.com/bw/050608/85275.html?.v=1 JDPA PR with Chart http://www.jdpa.com/pdf/2005078.pdf...

  1. 06-08-2005, 11:14 AM #1
    Matt
    Matt has left the building.
    Twin girls!
    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    Matt's Avatar
    Join Date
    Oct 2001
    Location
    Lititz, Pa.
    Posts
    4,890
    Phone(s)
    MyTouch 4G
    BlackBerry 9780
    Provider(s)
    T-Mobile
    Likes
    8
    Images
    2

    Default T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    TM PR:

    http://biz.yahoo.com/bw/050608/85275.html?.v=1

    JDPA PR with Chart

    http://www.jdpa.com/pdf/2005078.pdf
    Join the T-Mobile Group Forum (or any other!)

    ...a/k/a cheerioboy26 elsewhere on the net....
    Reply With Quote Reply With Quote
  2. 06-08-2005, 4:05 PM #2
    bobolito
    bobolito has left the building.

    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    bobolito's Avatar
    Join Date
    May 2002
    Location
    in front of my computer
    Posts
    12,723
    Phone(s)
    iPhone 4
    iPhone 3G
    Sierra 875 3G Aircard
    Provider(s)
    AT&T Mobility
    Devices
    WiFi cards/Access points
    Likes
    38
    Images
    50


    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    LOL! They don't get tired of reporting the same thing, don't they?
    "Jobs was brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it."
    -Barack Obama
    Reply With Quote Reply With Quote
  3. 06-08-2005, 5:11 PM #3
    Andy
    Andy has left the building.

    Shirt Winner! / Point Value: 0
    Join Date
    May 2003
    Posts
    10,292
    Phone(s)
    HTC Thunderbolt
    HTC Droid Incredible 2
    Provider(s)
    VZW, Vodafone D2, Solomo, Swisscom Mobile
    Likes
    7
    Images
    130

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    I could care less about J.D. powericon by now- I don't trust them anymore, but great article nevertheless
    Reply With Quote Reply With Quote
  4. 06-08-2005, 5:17 PM #4
    larry
    larry has left the building.
    Go Lakers!
    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    larry's Avatar
    Join Date
    Oct 2001
    Location
    Orange County, CA
    Posts
    13,709
    Phone(s)
    LG Optimus G
    Provider(s)
    Sprint
    Likes
    44
    Images
    166


    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    I think once they get it in their heads a certain way it remains that way for a long time. lol
    Reply With Quote Reply With Quote
  5. 06-08-2005, 5:18 PM #5
    Andy
    Andy has left the building.

    Shirt Winner! / Point Value: 0
    Join Date
    May 2003
    Posts
    10,292
    Phone(s)
    HTC Thunderbolt
    HTC Droid Incredible 2
    Provider(s)
    VZW, Vodafone D2, Solomo, Swisscom Mobile
    Likes
    7
    Images
    130

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    I agree, Larry, it does seem like it, but funny thing is a lot of people who have no clues about cellphones trust every single word they say.
    Reply With Quote Reply With Quote
  6. 06-08-2005, 5:33 PM #6
    larry
    larry has left the building.
    Go Lakers!
    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    larry's Avatar
    Join Date
    Oct 2001
    Location
    Orange County, CA
    Posts
    13,709
    Phone(s)
    LG Optimus G
    Provider(s)
    Sprint
    Likes
    44
    Images
    166


    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    Will be interesting to see what happens next year when Sprinticon and Nextelicon become one.
    Reply With Quote Reply With Quote
  7. 06-08-2005, 6:08 PM #7
    M in LA
    M in LA is in the house!
    Super Moderator
    Shirt Winner! / Point Value: 0
    M in LA's Avatar
    Join Date
    Sep 2004
    Location
    L.A.
    Posts
    7,889
    Phone(s)
    HTC Droid DNA
    Provider(s)
    Verizon Wireless
    Likes
    207

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    Quote Originally Posted by Andy84094
    I agree, Larry, it does seem like it, but funny thing is a lot of people who have no clues about cellphones trust every single word they say.
    Even if most people take these reports at their word, they eventually discover the good and bad of the carriers once they get service.
    PacTel Cellular (1994) became AIRTOUCH (1994-2000) which became verizonwireless (2000-Present)
    Reply With Quote Reply With Quote
  8. 06-08-2005, 9:46 PM #8
    RJB
    RJB has left the building.

    Shirt Winner! / Point Value: 0
    RJB's Avatar
    Join Date
    Dec 2004
    Posts
    7,174
    Phone(s)
    iPhone 4S
    Likes
    29
    Images
    99

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    Well I guess that is how you live and learn is taking peoples advice and if it works good if not then move on.
    Reply With Quote Reply With Quote
  9. 06-09-2005, 6:49 PM #9
    EdwardP
    EdwardP has left the building.

    Shirt Winner! / Point Value: 0
    EdwardP's Avatar
    Join Date
    Jul 2004
    Location
    Boston, MA
    Posts
    1,159
    Phone(s)
    Samsung Galaxy Exhibit 2
    T-Mobile (Huawei) Prism
    Provider(s)
    T-Mobile
    Devices
    Motorola H720 Bluetooth
    Likes
    2
    Images
    3

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    The actual press release at T-Mobile's web site.

    As I approach my one year anniversary of being a T-Mobileicon customer (Beginning as prepaid counts too!), I'm very pleased to read this.

    And Matt, thanks for the link to the PDF, I know a couple of colleagues (who also have T-Mobile) who will like reading these results.
    T-Mobile customer since 2005.
    Reply With Quote Reply With Quote
  10. 06-09-2005, 10:55 PM #10
    Matt
    Matt has left the building.
    Twin girls!
    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    Threadstarter
    Matt's Avatar
    Join Date
    Oct 2001
    Location
    Lititz, Pa.
    Posts
    4,890
    Phone(s)
    MyTouch 4G
    BlackBerry 9780
    Provider(s)
    T-Mobile
    Likes
    8
    Images
    2

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    Without criticising the customer service of other providers, I think most would agree (even if they are not a customer of TM) that TM does have a reputation for pretty good CS. They are definitely better than the two other CS groups I deal with occasionally (Verizonicon DSL and DirecTV).

    I know TM has shortfalls (coverage being the big one but maybe now they are addressing that one) but CS is VERY important in all industries. TM has focused on an item they can use for differentiation, similar to the PCC coverage checker.
    Join the T-Mobile Group Forum (or any other!)

    ...a/k/a cheerioboy26 elsewhere on the net....
    Reply With Quote Reply With Quote
  11. 06-10-2005, 11:58 AM #11
    bobolito
    bobolito has left the building.

    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    bobolito's Avatar
    Join Date
    May 2002
    Location
    in front of my computer
    Posts
    12,723
    Phone(s)
    iPhone 4
    iPhone 3G
    Sierra 875 3G Aircard
    Provider(s)
    AT&T Mobility
    Devices
    WiFi cards/Access points
    Likes
    38
    Images
    50


    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    You are correct, Matt. Every carrier outshines others in certain aspects:

    - Verizonicon = Coverage
    - Sprint = Data services
    - Nextelicon = PTT
    - Cingular = Having the guts to raise prices!
    - T-Mobileicon = Customer Svc.
    "Jobs was brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it."
    -Barack Obama
    Reply With Quote Reply With Quote
  12. 06-10-2005, 2:47 PM #12
    Matt
    Matt has left the building.
    Twin girls!
    Mug Winner! / Point Value: 0 Shirt Winner! / Point Value: 0
    Threadstarter
    Matt's Avatar
    Join Date
    Oct 2001
    Location
    Lititz, Pa.
    Posts
    4,890
    Phone(s)
    MyTouch 4G
    BlackBerry 9780
    Provider(s)
    T-Mobile
    Likes
    8
    Images
    2

    Default Re: T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power

    Except I'm not sure that Cingular customers benefit from the item you noted
    Join the T-Mobile Group Forum (or any other!)

    ...a/k/a cheerioboy26 elsewhere on the net....
    Reply With Quote Reply With Quote
« Tmobile getting Nokia 6260 or Sony/Ericsson S710??? | Cingular Integration of Blue & Orange »

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. TM tops JD Power Customer Care survey again
    By Matt in forum Wireless News
    Replies: 5
    Last Post: 01-29-2006, 3:13 AM
  2. T-Mobile Repeats with Highest Customer Satisfaction Rankings in Wireless
    By ComicalMoodyDan in forum Wireless News
    Replies: 15
    Last Post: 09-11-2005, 11:11 AM
  3. T-Mobile USA Repeats as Highest Ranking in Wireless Customer Care by J.D. Power
    By Matt in forum T-Mobile Forum
    Replies: 0
    Last Post: 06-08-2005, 11:15 AM
  4. Verizon Wireless edges T-Mobile USA in customer care report
    By danny boi in forum Wireless News
    Replies: 18
    Last Post: 04-25-2005, 2:26 PM
  5. T-Mobile USA tops Verizon Wireless in customer-care survey
    By ComicalMoodyDan in forum Wireless News
    Replies: 10
    Last Post: 08-09-2004, 6:11 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules


About Us | Advertising | Privacy Statement | Legal | Press | Feedback/Contact


Forum feeds:         Add to Google Reader or Homepage

Copyright 1997-2013 Wireless Advisor, LLC. All rights reserved. All registered and unregistered trademarks are the property of their respective holders.
WirelessAdvisor.com is not associated by ownership or membership with any cellular, PCS or wireless service provider companies and is not meant to be an endorsement of any company or service. Some links on these pages may be paid advertising or paid affiliate programs.


Copyscape Protected  WAP Site for WirelessAdvisor.com  Visit the WirelessAdvisor page on facebook.com