Hawaiian Telcom offering Visual VM for wireless users

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Hawaiian Telcom First Carrier to Offer Visual Voicemail


Hawaiian Telcom, the largest telecommunications provider in the State of Hawaii, is the industry’s first carrier to empower all of their wireless subscribers with the ability to access and manage mobile phone voicemail from the convenience of their computer. In so doing, Hawaiian Telcom is creating online branding and gaining daily access to customers via email and desktop applications.

The enhanced voicemail solution will be marketed under the Hawaiian Telcom Call Choice brand. The Call Choice voicemail service is free to all Hawaiian Telcom wireless customers. Hawaiian Telcom Call Choice visual voicemail has also been made available to non-Hawaiian Telcom subscribers for a limited time without requiring them to change their handset, switch phone numbers, or change service providers.

One of the innovative features of Call Choice voicemail is users receive a copy of their mobile phone voicemail as an email so they can see, prioritize, listen and respond via a text message from their computer. A Call Choice voicemail user can even immediately place a return call directly from these email messages.

“Visual voicemail is helping Hawaiian Telcom think outside the phone to generate customer excitement, allegiance, and numerous new branding opportunities,” said David Hofstatter, Chief Executive Officer for CallWave. “By pioneering the deployment of visual voicemail software, Hawaiian Telcom is broadly distributing an exciting new service that no other carrier offers, while extending their brand from the phone to the PC, and establishing a new medium for customer interaction and revenue generation.”

“Our goal is to provide more useful options for voicemail and call management through our exclusive Call Choice family of services,” said Jon Gelman, Hawaiian Telcom Vice President - Wireless Operations & Development. “We’re starting with offering Call Choice visual voicemail service to all wireless consumers in Hawaii, which strengthens our brand and expands our customer base. By integrating CallWave’s simple-to-use and easy-to-adopt applications, our customers can now experience richer communications and manage calls in ways never before thought possible.”

CallWave’s services are carrier-grade solutions that bring the end-user’s phone calls to their PCs, creating desktop value in every call. A CallWave partnership allows carriers to rapidly transform voicemail into a voice portal, encouraging desktop interaction with the carrier brand, helping to reduce churn, increase revenue, and create a new marketing channel to promote products and services. CallWave has engineered its cost-effective solutions to support current generation landline, mobile and IP networks and be applicable for both pre- and post-IMS deployment.

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